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A Leading Lifestyle Fashion Brand Improved its Issue Resolution, Enhanced NPS & Refund Processsing with Automation

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A Leading Global Software Provider Increased First Call Resolution to 88% with Omnichannel Support

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A Premier International Airfare Travel Platform in North America Improves Customer Experience and NPS Through Omnichannel Transformation

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Successfully handled the high Volumes and Sensitivities involved in Proctoring for Secondary School Tests for students aged 5–11

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Rohan Parikh, Vice President, Online Assessments at PSI share his experience on working with Datamatics

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A Leading Lifestyle Fashion Brand Improved its Issue Resolution, Enhanced NPS & Refund Processsing with Automation

A Leading Global Software Provider Increased First Call Resolution to 88% with Omnichannel Support

A Premier International Airfare Travel Platform in North America Improves Customer Experience and NPS Through Omnichannel Transformation

Improved The Service Quality For A Fastest Growing Multi-Channel E-Retailer

Improved Qualified Leads By Three Folds For A Leading Telecom Company

Increased Productivity for a UK Based Examination Institute

Datamatics Increases the Efficiency of HR and Payroll Activities of a Global Technology Company

Enhanced Operational Processes and cost optimization through Customer Support Engagement

Enhanced Proctoring Support for a US-based examination institute by deploying experienced Remote Proctors, CSRs and TSRs

Successfully handled the high Volumes and Sensitivities involved in Proctoring for Secondary School Tests for students aged 5–11

White Papers

Transform into an AI-at-the-Core Contact Center and unlock CXM value

Achieve Customer Experience Excellence with Generative AI

Leverage the Human-AI Convergence in Customer Management

Upcoming Trends in the Contact Centers and Customer Experience Management (CXM)

Data and Customer Management Strategy – The AXIS Approach

What is Remote Proctoring? How has it evolved?

Thoughtcasts

Customer Experience… the way you want it.

Evolving Contact Centers into ‘Profit Centers’

Differentiate and enable better Customer Experience the way you want with Domain, Digital & Data prowess

Enabling superior customer experience with Customer Management Solutions

Improving productivity of online examination services

Improving Customer Conversation Ratio

Delivering Superior Candidate Experience

Innovations in Remote Proctoring Services

Differentiators of Datamatics Remote Proctoring Services

How is a SUPER PROCTOR better than a standard proctor?

How can you embrace AI to deliver superior candidate experience?

What is next in Remote Proctoring, upcoming trends in the industry?

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Leaders in the Quadrant Knowledge Solutions SPARK Matrix for Contact Centre Outsourcing Services 2024

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Raashid Siddique, President, Global Operations at PSI share his experience on working with Datamatics

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