Beyond its Proctoring services offered, Datamatics hired Customer Service Representatives (CSRs) & Technical Support Representatives (TSRs) and trained them rigorously towards the specific needs of the candidates and also around Test/Assessment compliance, process and policies.
The agents provided review and customer support service to students and applicants. These agents (referred to as proctors/markers) are responsible for checking and auditing the exams. Over 300 agents were hired, trained, and ready to Go Live in under 60 days.
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