Enhanced Proctoring Support for a US-based examination institute by deploying experienced Remote Proctors, CSRs and TSRs

Challenges

This assignment was going to be delivered from offshore and involved diverse components ranging from Assessments & Evaluation and examination-related support.

Beyond the core Proctoring solutions offered, the Client was also looking to offshore the customer service functions for course Assessments and Evaluation. Due to the sensitive nature of the work (evaluation for certification & school/college-based application), it required a partner who was reliable, trustworthy, and capable of providing high-caliber agents.