Enhanced Proctoring Support for a US-based examination institute by deploying experienced Remote Proctors, CSRs and TSRs

Solution

Beyond its Proctoring services offered, Datamatics hired Customer Service Representatives (CSRs) & Technical Support Representatives (TSRs) and trained them rigorously towards the specific needs of the candidates and also around Test/Assessment compliance, process and policies.

The agents provided review and customer support service to students and applicants. These agents (referred to as proctors/markers) are responsible for checking and auditing the exams. Over 300 agents were hired, trained, and ready to Go Live in under 60 days.

Download Case Study