Careers    |    Media    |    Events    |    Investors    |    Blog
Get in Touch

DIGITAL
Banner-2-1-1

Everest Group Peak Matrix For IDP Technology Vendors

Read Full Report Now →

TECHNOLOGY

BUSINESS PROCESS MANAGEMENT

ENGINEERING SERVICES

CONSULTING & ADVISORY

BIG DATA & ANALYTICS
TruBot - Robotic Process Automation (RPA)
Robotic Process Automation
TruCap - Intelligent Document Processing (IDP)
Data Capture With AI/ML
TruBI - Business Intelligence (BI) & Data Visualization
Business Intelligence & Data Visualization
TruAI - Text Analytics & Pattern Detection Platform
Text Analytics & Pattern Detection Platform
TruFare - Automated Fare Collection (AFC) system
Automated Fare Collection
TruTest - Test Automation Powered by RPA
Test Automation Powered by RPA
Trade Finance - Smart Business Accelerator for Trade Finance
Smart Business Accelerator for Trade Finance
iPM - Intelligent Process Manager
End-To-End Automated Workflow Management
Banking & Financial Services
Banking & Financial Services
Healthcare
Healthcare
Insurance
Insurance
Travel & Hospitality
Travel & Hospitality
Market research
Market Research
Travel & Hospitality
Retail & e-Commerce
Transportation
Transportation
Manufacturing & Logistics
Manufacturing & Logistics
edutech1
Education Technology
International Organisations
International Organisations

   TOPICS

CATEGORIES
START YOUR AUTOMATION JOURNEY WITH
INDUSTRY USE CASES

Explore RPA use cases   Explore IDP use cases

RPA Use Cases
map1

ABOUT US
Company Overview - Datamatics
Datamatics Customer Testimonials
Datamatics Leadership Team
Datamatics Corporate Social Responsibility
DataLabs
Datamatics Awards and Recognition
Datamatics Alliances & Partners
Datamatics Offices Locations
Invert-Logo
Get in Touch
Case Study - Proctoring Support for a US-based examination institute
Case Study

Enhanced Proctoring Support for a US-based examination institute by deploying experienced Remote Proctors, CSRs and TSRs

Client

The client is a non-profit organization that provides professional support and strategic enrolment tools to more than 1300 independent schools.

Industry

Education

Region

North America
Proctoring Support for a US-based examination institute Case Study

Challenges

This assignment was going to be delivered from offshore and involved diverse components ranging from Assessments & Evaluation and examination-related support.

Beyond the core Proctoring solutions offered, the Client was also looking to offshore the customer service functions for course Assessments and Evaluation. Due to the sensitive nature of the work (evaluation for certification & school/college-based application), it required a partner who was reliable, trustworthy, and capable of providing high-caliber agents.

Solution

Beyond its Proctoring services offered, Datamatics hired Customer Service Representatives (CSRs) & Technical Support Representatives (TSRs) and trained them rigorously towards the specific needs of the candidates and also around Test/Assessment compliance, process and policies.

The agents provided review and customer support service to students and applicants. These agents (referred to as proctors/markers) are responsible for checking and auditing the exams. Over 300 agents were hired, trained, and ready to Go Live in under 60 days.

Download Case Study

Impacts
95% Consistent quality score achieved

95%

Consistent quality score achieved
18% Increase in productivity

18%

Increase in productivity
40% Drop-in repeat caller percentage

40%

Drop-in repeat caller percentage within a span of 3 months
9.2 Average CSAT score achieved

9.2

Average CSAT score achieved

Download this Case Study Now

Just fill this form to download the case study.

← Back to Case Studies
datamatics-logo-white

Datamatics Global Services Limited

Datamatics is a technology company that builds intelligent solutions enabling data-driven businesses to digitally transform themselves through Robotics, Artificial Intelligence, Cloud, Mobility and Advanced Analytics.
Stay updated with Datamatics

DIGITAL

SOLUTIONS

PRODUCTS

INDUSTRY

RESOURCES

TOPICS

Copyright © 2021 Datamatics Global Services Limited. All Rights Reserved.
Privacy Policy          Terms of Use          Contact Us