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Embracing Digital Transformation And Digital Culture
Growing regulatory compliances, increasing levels of business risk, disruption of traditional business models enabled by technology, and rising customer expectations pose formidable threats to traditional way of banking. Consumers are now driving the way businesses are operated and banking and financial services sector is no exception to that.
Banking and financial service institutions that are nimble and adaptive can capitalize on the significant opportunities that the digital transformation has to offer – a growing global market, new digital products and services, access to greater amounts of data and the ability to mine actionable insights from them.
Datamatics partners with banking and financial services institution across the globe to offer a wide portfolio of products and services and help them stay competitive by embracing digital transformation and digital culture.
Datamatics’ products and services enable banking and financial services to adopt end to end automation as well as point solutions to improve customer satisfaction as well as ensure strong monitoring for prevention of fraud and money laundering across the ecosystem.
Enhance customer experience by seamlessly integrating front-end processes
Automate back-end transactions to process higher workload with the same number of employees
Enable banking and financial services customers to perform contactless transactions through the introduction of novel paradigms such as video KYC
Increase productivity, accuracy, and speed with TruBot, an enterprise-grade, multi-skilled bot
Improve the scope of automation by integrating with a plethora of technologies such as intelligent data capture, artificial intelligence/machine learning, analytics, streaming media, etc.
Improve real-time decision making capability of senior managers through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other mammoth data management systems
Perform competitive analysis of peer banking and financial services institutions to retain a competitive edge
Automate the entire trade lifecycle and seamlessly integrate with the client’s core trade finance and banking systems
Perform continuous monitoring for fraud and money laundering activities and implement multiple lens-eye check points with the use of business rules, RPA bots, and artificial intelligence / machine learning algorithms
Transform your digital landscape to become more agile and scalable with the use of state of the art technology solutions in enterprise portals, enterprise content management, cloud, etc.
Improve accessibility, productivity, and customer satisfaction through the use of anytime anywhere banking and financial services in a safe and secure environment
Improve customer interactions, faster product introductions, fraud detection & prevention and build many more decision support systems across multiple enterprise touchpoints
Offer personalized banking and financial services to customers through the augmentation of systematic text and data mining as well as pattern analysis
Enable customers to adopt ‘mobile first’ approach for enhanced customer experience and rebuild operating models for your businesses in a digital world
Offer differentiated and human centric digital experience as well as life time value with connected digital experiences to customers
Scale the digital maturity curve faster and improve speed to market with pre-built digital frameworks
Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.
Conduct Secondary Research around global trends and macro-economic parameters
Perfom end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards
Build advanced analytics models, such as credit scoring, fraud detection, product affinity-based segmentation, loyalty analysis, cash flow optimization, etc.
Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty
Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage
Build customer management solutions, such as lead generation & acquisition, fraud detection & prevention, cross-sell/up-sell, collections, etc.
RPA bots, such as Datamatics TruBot, are productivity enhancement solutions. They are generally used to alleviate repetitive and rule-based, routine work tasks.
Enterprise-grade RPA bots allow BFS businesses to undertake end-to-end automation instead of simple task based automation or point solutions.
Through automation, RPA bots reduce the scope for human error and mitigate operational risk. It improves accuracy, speed, and straight through processing (STP).
Enterprise-grade RPA is developed over a no-code / low-code platform and can be easily handled by business users. However, an RPA CoE approach is recommended for optimal mileage through RPA.
Almost all routine and repetitive processes can be automated through Intelligent Automation led Digital Transformation in the BFS businesses.
Datamatics offers a set of 800+ RPA use cases for different business domains. By leveraging Intelligent Automation, each use case is a potential starting point towards end-to-end automation.
This Intelligent Automation led Digital Transformation allows BFS businesses to improve speed, productivity, and STP.
Artificial Intelligence / Machine Learning is used in areas where high volumes of data is generated to train the business models through continuous learning for pattern detection.
BFS is the right domain to implement Artificial Intelligence / Machine Learning algorithms for pattern detection and pattern mining to improve customer interactions and fraud detection / prevention.