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Contact Center Transformation Services

Digital-first Contact Center Solutions

The Datamatics Customer Experience Management practice helps deliver superior customer experience powered by a unique blend of domain, insights, technology & AI. Our AI-powered Omnichannel Contact Centers, ensure seamless and personalized customer interactions, enhance customer loyalty and enable business growth. Our digital contact centers ‘Humanize the Digital’ to create customer experiences that are engaging and authentic, with a blend of AI and real empathy.

Our AI-powered tools and frameworks help transform your contact center into revenue-generating engines. Our multi-shore and digital contact centers in the USA, Philippines, and India cater to key industries like Education, Healthcare, Travel & Hospitality, ECommerce and BFSI. Our end goal is to deliver Customer Experience the way you want it, Powered by AI! 

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Contact Center CX Services

Enhance Customer Experience with Our Specialized Contact Center CX Services

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Customer Care Services

24x7 Multi-lingual customer support and service with Omnichannel support, IT Helpdesk, Concierge services, AI-powered SUPER Agents, AI-powered contact centers

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Sales Outsourcing

AI-driven Sales Outsourcing services for business growth with services like Customer acquisition, Lead generation, Customer loyalty programs & Renewals & Rewards delivered through our digital contact centers

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Trust & Safety

Creating secure online experiences for your brand with services like Content moderation, Fraud detection, Anti-money laundering, KYC/KYB, Risk and compliance and so on

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Customer Analytics

Turning data into actionable insights and customer experiences with Sentiment analytics, VOC, Customer Journey Analysis, Predictive analytics etc

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Customer Management Consulting

End to end CX strategy, CX design and CX consulting to optimize processes, augment agents & deliver superior CX

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SuperCX

This comprehensive solution encompasses omnichannel capability, an in-built case management system, automated quality with voice of customer, Agent Assist and next best action, AI, Analytics and Open AI Integration.

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Differentiators

Discover What Sets Our Contact Center Solutions Apart from the Rest

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Right-size Company

Large enough to scale operations. Small enough to be highly agile, speed, scale, flexible and responsive.

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Technology in the DNA

As a technology first company we follow Deep-in-Digital approach that leverages AI and GenAI models across solutions and services

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Customer Behaviour & Customer Data

Significant experience in generating Data Driven Insights in the end-to-end Cust Journey

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Performance Guarantee

Expertise in institutionalizing AI-led People-Process-Technology integration projects at speed

Happy Customers Make Us Happy

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"Datamatics's commitment and investment in the goals and successful growth of the proctoring department and by extension SmarterServices as a whole, are unmatched. This partnership continues to grow and evolve. I highly value the feedback and opinions of the Operations and Leadership teams assigned to our account."

Director of Proctoring
Smarter Services Ltd

Happy Customers Make Us Happy

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"The team has delivered the project on time and with little to no issues with quality or deliverability."

Digital Marketing Manager
The Conference Board

Happy Customers Make Us Happy

PowerAlmanac

"We have been very pleased with the work of the Datamatics team for our campaign. The work is integral to our product, and valued by customers. The team continually improves the quality of the work and prioritizes ongoing training to ensure the team remains committed to our product."

Power Delivery Technology Supervisor
Power Almanac

Happy Customers Make Us Happy

NeoSoft

"I am happy with the overall support that Datamatics has for our project. Growing from 180 to 800 HC in a year is such a feat and it won't be possible without the flexibility and partnership afforded to us by Datamatics."

Head Of Operations
NeoSoft

Our Memberships

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Technology Stack

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FEATURED CONTENT

Case Study

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Improved The Customer Service Quality For A Fastest Growing Multi-Channel E-Retailer

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Whitepaper

Transform into Omnichannel Contact Centers through Technology-convergence for Holistic Customer Management

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Webinar

Humanizing the digital - The AI driven contact centers of the future

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Blog

AI-backed Omnichannel Digital Contact Centers to Deliver Superior CX

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Analyst Report

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Leaders in the Quadrant Knowledge Solutions SPARK Matrix for Contact Centre Outsourcing Services 2024

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Frequently Asked Questions

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Request a Tailored Contact Center Solution for Your Business Needs