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Everest Group Peak Matrix For Finance & Accounting (F&A) Digital Capability Platform (DCP) Solutions
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Everest Group PEAK Matrix For Robotic Process Automation (RPA) Technology Vendors - 2019

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INSURANCE PROCESS MANAGEMENT

Transform To Perform

TRANSFORM TO PERFORM

Insurance industry is a very competitive industry where insurance companies are constantly trying to improve customer experience across insurance buying, policy servicing and claims processing. Datamatics partners with insurance companies and helps them stay globally competitive through digitization and automation.

Datamatics supports insurance companies across the entire process value chain which equips insurance companies to launch better insurance products faster, improve underwriting quality, speed up claims processes, reduce regulatory risks, curtail frauds, increase agent loyalty and lower costs.

Contact Sales

ADVANTAGES

210+ Million

Insurance application forms and service requests processed

75+ Million

Insurance documents including New Business application forms, servicing change request form, claims application & other request forms processed per year

32+ Process

Automated and digitized across insurance process management value chain for customers

350+

Dedicated resources team for insurance process management


INSURANCE PROCESS MANAGEMENT OFFERINGS

New Business Insurance

  • Tab based log-in
  • Scrutiny and case verification
  • Case preparation
  • Medical data capture
  • Pre-printing quality check
  • Customer and agent on-boarding
New Business Insurance Services

Customer Support Services

  • Client level changes
  • Policy level changes
  • Reinstatement
  • Payout
  • ULIP investments
Customer Support Services for the Insurance Industry

Financial Operations & Collection

  • Cheque processing
  • Mandate attachment and de-attachment
  • Electronic clearing service (ECS) changes
  • Refund Processing 
  • Premium Collection
Financial Operations & Collection - Insurance Process Management Services

Claims Processing

  • Health claims
  • Death claims
  • Group/Partner claims
  • Unclaimed payouts
  • Claim investigation
Claims Processing - Insurance Process Management Solutions

Ancillary

Voice Calls Audits of Agents (Call Centres)

  • Voice Calls Audits of Agents (Call Centres)
  • Customer Email Audits
  • Voice of Customer (VOC) Investigation
  • Pick Up and Drop facility
  • Mailroom, Scanning and Printing of Letters
  • Ad hoc resource support onsite
  • Other support functions
Ancillary - Voice Calls Audits of Agents (Call Centres)

FEATURED CONTENT

TruBot-RPA-increased-productivity-leading-insurance-provider-1

  Case Study

TruBot Increases Productivity For A Leading Insurance Provider

Download Now →
Optimizing EOB Processing For A Fortune 500 Healthcare Giant

  Case Study

Optimizing EOB Processing For A Fortune 500 Healthcare Giant

Read More →
Insurance Business Process Management (BPM ) Solution

CUSTOMER STORIES

GartnerPeerInsightsLogo_FINAL_onwhite_RGB
Kotak logo
“Great customer Experience”

Head Collection Strategy Analytics & QA 
Company size: 500 Mn - 1 Bn USD
Industry: Finance

“Datamatics has really been great and we are really looking forward to more such associations”

Brijesh Mehta
Senior Vice President Operations, Kotak Life Insurance

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“We are confident and looking forward to exciting times in the future.”

Kashyap Dakshini
Head - Underwriting & Claims, Kotak Life Insurance

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FEATURED BLOGS

 

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