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CUSTOMER EXPERIENCE (CX)
CONSULTING

Create Exceptional Customer Experience in collaboration with Qualtrics

Datamatics enables brands to foster long-term customer relationships, brand advocacy, and enhanced financial performance. We leverage the power of Qualtrics to deliver seamless experience management solutions. Our collaboration with Qualtrics empowers us with the expertise to extract insights from customer feedback and transform them into actionable outcomes, creating exceptional Customer Experiences. This helps clients drive customer loyalty, ultimately boosting financial performance for enterprises.

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Datamatics Offerings

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CX Intelligence

Know your customer, their thoughts, perspectives, and preferences to unlock valuable insights that drive strategic decision-making

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CX Design

Design the next best customer experience by leveraging Customer Experience intelligence and combining it with strategy, analysis and technology.

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CX Measurement

Attain a 360-degree measurement of all feedback sources for every customer, creating a true omni-channel integration of data collection, analytics, and insights

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Delivery Experience

Make information democratically available through real-time dashboards and scorecards

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Loyalty and Engagement

Harness data for deeper insights and convert it into an enabler for customer understanding, optimized strategies, and business success

Mystery Audit

Mystery Shopping & Audit

Evaluate your brand from your customer's perspective, identify blind spots, and unlock comprehensive reports that offer valuable insights into your customers and business.

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FEATURED CONTENT

Case Study

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A Leading Retail Chain in the USA Improved Their Customer Service and NPS with Datamatics

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Thoughtcast

Driving ROI from Marketing Efforts

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Webinar

Using Connected Data to optimize Pricing Strategy for boosting sales growth

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Case Study

Increasing Efficiency For Generating Opinion Poll For A Global Market Research Firm

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Whitepaper

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Enhancing Customer Experience with Connected Data

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Frequently Asked Questions

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