Create exceptional customer experiences through Qualtrics-powered Experience Management consulting.
Experience Management Consulting
Create Exceptional Customer Experience by leveraging Qualtrics
Datamatics Xperience management provides comprehensive consulting and solution design to improve the customer journey. Our team creates strategies to measure and enhance customer engagement at every stage, ensuring a top-notch customer experience.
We specialize in usingQualtrics platformfor implementing experience management programs. From setup to full deployment, we integrate customer feedback into your operations seamlessly. Our expertise withQualtricsallows us to design customized surveys, manage feedback, build role based dashboard and use advanced analytics to continually improve the customer experience. By leveragingQualtrics' capabilities, we help businesses gain deeper insights, make informed decisions, and build stronger customer relationships.
Datamatics by partnering with Feedback Works, which is a “leading Employee Experience (EX) and Organizational Development consultancy known for delivering world-class EX programs”. We are able to provide an unmatched Experience Management (XM) value and innovations to our clients.We look at how customers interact with a business from start to finish and find ways to enhance these interactions. We collaborate with business leaders to assess current data, identify gaps, and gather valuable insights.
Our Offerings
Asking – Listening with Purpose
Great customer experiences start by understanding how your customers feel.
Our end-to-end experience management platform captures a 360° view of customer sentiment across every touchpoint—and transforms feedback into actionable insights.
Using Qualtrics, we design tailored XM programs with surveys, dashboards, and analytics—turning feedback into action.
With Qualtrics at the core, every voice turns into insight, every insight into action, and every action into loyalty.
Analyzing – Finding Meaning in the Noise
Customers voice their experiences across tweets, reviews, chats, and forums—but do you truly understand what they’re saying?
We decode these stories with multilingual sentiment analysis powered by proprietary NLP and machine learning
Our system seamlessly connects with social media, websites, and mobile apps to analyze feedback across languages and channels in real time.
This deep Voice of Customer (VoC) intelligence reveals what customers value, where they’re delighted, and where they’re disappointed—helping you close the gap between expectations and delivery.
Replicating – Walking in Their Shoes
See your business from the customer’s perspective.
Our Mystery Audit simulates real customer journeys and reveals actionable insights unavailable from dashboards alone.
We identify hidden issues and new opportunities by seeing your business through the customer’s eyes.
We use these insights to fix issues, strengthen your processes, and create experiences that truly delight your customers.
Our Memberships
FEATURED CONTENT
Blogs
Metrics that Define CX in the Age of AI with Datamatics
What is included in our managed service for experience management programs?
Our managed service includes comprehensive support such as program enhancement, ad-hoc extended support, troubleshooting, platform configuration updates, change management consulting, IT integration support, platform training, and best practice guidance. We ensure your program's continuous success and optimization.
What services does Datamatics offer under Experience Management Consulting?
Datamatics offers end-to-end CX solutions including Qualtrics-based experience management, mystery shopping programs, Voice of Customer (VoC) studies, NPS tracking, sentiment analysis, and competitive benchmarking.
Can Datamatics support implementation and customization on Qualtrics?
Yes. Datamatics is a certified Qualtrics partner, offering full-stack support—from design and setup to advanced dashboarding, closed-loop action workflows, and platform integration.
What is mystery shopping and how does it fit into CX measurement?
Mystery shopping provides a ground-level view of real customer experiences. Datamatics designs and executes mystery audits across physical and digital touchpoints to benchmark actual service delivery against brand standards.
How do you ensure mystery shopping is scalable and actionable?
We use digital platforms for real-time audit submissions. Insights are integrated with dashboards and can be mapped to NPS, satisfaction, or operational KPIs for a unified CX view.
What types of analytics do you apply to CX data?
We apply text/sentiment analysis, root cause analytics, segmentation, and correlation models to connect CX scores to business impact like churn, revenue, or loyalty.
Can you combine internal data with survey or audit insights?
Absolutely. We blend operational metrics (like call center data, CRM logs) with VoC and audit inputs for 360° CX dashboards that show both perception and performance.
Do you provide action planning support after insights are generated?
Yes. We don’t stop at analysis—we co-create recommendations, workshops, and change roadmaps to help you act on insights and build a CX-centric culture. Our managed service includes comprehensive support such as program enhancement, ad-hoc extended support, troubleshooting, platform configuration updates, change management consulting, IT integration support, platform training, and best practice guidance. We ensure your program's continuous success and optimization.
How does our managed service improve your experience management program's performance?
Our managed service optimizes your experience management program by providing expert support for platform configurations, troubleshooting, and continuous program enhancement. We help you implement best practices and ensure your platform adapts to evolving needs, resulting in improved performance and outcomes.
