Empower your business with the world’s #1 CRM Solution
Empower your business with the world’s #1 CRM Solution
Empower your business with the world’s #1 CRM Solution
Datamatics Salesforce Centre of Excellence (CoE) enables businesses to transform their complex requirements into personalized CRM solutions. It offers end-to-end Salesforce support from implementation to maintenance for cross-industry deployment. Datamatics Salesforce CoE provides a 360 degree view of customer journey to enable fast revenue growth and quicker return-on-investment. It offers a scalable framework for dynamic businesses through Cloud-Native Multi-Cloud strategy. It offers traditional as well as digital-first teams ground-up sales cycle transformation and personalized customer experiences. It enables go-live within weeks and supports year-on-year growth through advanced customer interaction technology stacks and targeted messaging. It has inbuilt mechanisms to improve customer satisfaction, stickiness, and loyalty.
Datamatics Salesforce Fleet Management System (FMS) powered by Salesforce CRM enables seamless transport and logistics management to build sustainable supply chains. It empowers unified supplier management, order management, stakeholder mapping, out-of-the-box customer engagement journeys, cross team collaboration, proactive virtual assistance for last mile services, and faster order & reorder with connected apps. Datamatics Salesforce FMS service cloud has integrated feedback management and lead scoring mechanisms. With a holistic 360-degree customer overview, it offers intelligent recommendations for improving customer experiences.
Web apps integrated with Salesforce
Countries served
Salesforce global implementations
Apps on Salesforce AppExchange
Industries serviced
As global clients
Analyze the As-Is customer relationship management space and design a personalized Salesforce CRM roadmap
Go-live with the Salesforce CRM and personalized roadmap within days
Analyze the performance of your As-Is Salesforce CRM and implement upgrades/patches for fine-tuning
Conduct Train the Trainer Salesforce training workshops before go-live of installations and upgrades
Conduct regular maintenance activities for boosting your Salesforce CRM instance performance
Salesforce CRM offers an integrated Cloud-based CRM platform that comprises a number of individual clouds, which can be customized to support Sales, Services, Marketing, Experience Management, Financial Services, Non-Profit Organizations, Health Services, etc. It offers an AppExchange feature that allows to extend each and every CRM cloud beyond the standard CRM features and build best-in-class CRM apps. It offers a single source of truth between the many aforesaid CRM clouds as well as allows to create a personalized experience. It offers faster time to value with ease in design and roll-out. Being cloud-based, Salesforce CRM offers immense scalability and flexibility. The RoI is achieved quickly with fast and prompt customer service resulting in high customer satisfaction.
Salesforce CRM allows to track the performance of the different customized CRM Cloud Apps. Being Artificial Intelligence driven, it allows faster actionable insights. It allows to automate most of the manual tasks and offers role-based anytime anywhere access. AppExchange feature extends the functionality of each app, as required. Salesforce CRM is a next generation Cloud CRM that allows to generate anytime anywhere, self-service reports. It offers easy integration with computer telephony and other communication channels, such as email, chat, web, and social media as well as provides information at the finger tips.
Salesforce CRM allows to move from data management to customer engagement. In-built analytics solutions and Artificial Intelligence generate actionable insights from big data. It not only improves customer retention but also improves the rate of lead conversion. The Cloud-based online data management allows enterprises to build and improve customer relationship. It also retains data about past purchases, each and every omnichannel customer interaction, and customer behaviour, thus allowing businesses to strategically engage customers.
With its trustworthy and DIY reporting mechanism businesses can generate actionable insights on the go. In-built and self-service dashboards allow to visually represent data quickly and offer faster time to value. Salesforce CRM Cloud allows to improve the messaging to customers through automated targeted marketing thus improving productivity and efficiency of Sales and Marketing teams through simplified collaboration.
Datamatics is a technology company that builds intelligent solutions enabling data-driven businesses to digitally transform themselves through Robotics, Artificial Intelligence, Cloud, Mobility and Advanced Analytics.