Empower your business with the world’s #1 CRM Solution

Salesforce Cloud Services

Datamatics Salesforce Centre of Excellence (CoE) enables businesses to transform their complex requirements into personalized CRM solutions. It offers end-to-end Salesforce support from implementation to maintenance for cross-industry deployment. Datamatics Salesforce CoE provides a 360 degree view of customer journey to enable fast revenue growth and quicker return-on-investment. It offers a scalable framework for dynamic businesses through Cloud-Native Multi-Cloud strategy. It offers traditional as well as digital-first teams ground-up sales cycle transformation and personalized customer experiences. It enables go-live within weeks and supports year-on-year growth through advanced customer interaction technology stacks and targeted messaging. It has inbuilt mechanisms to improve customer satisfaction, stickiness, and loyalty.

Datamatics Salesforce Fleet Management System (FMS) powered by Salesforce CRM enables seamless transport and logistics management to build sustainable supply chains. It empowers unified supplier management, order management, stakeholder mapping, out-of-the-box customer engagement journeys, cross team collaboration, proactive virtual assistance for last mile services, and faster order & reorder with connected apps. Datamatics Salesforce FMS service cloud has integrated feedback management and lead scoring mechanisms. With a holistic 360-degree customer overview, it offers intelligent recommendations for improving customer experiences.



Web apps integrated with Salesforce


Countries served


Salesforce global implementations


Apps on Salesforce AppExchange


Industries serviced

Fortune 50 companies

As global clients

Datamatics Salesforce Offerings

Digital Experience Experts EngineeringMarketing

  • Interact with customers across multiple digital touchpoints
  • Leverage unified and smart customer interactions in an omnichannel environment

Outsource Business Process Management for Insurance - AncillarySales Cloud

  • Automate sales cycles from MQL plus stage in multi-layer teams
  • Increase SQLs by 35% within a few weeks
  • Customize Salesforce apps as per requirement for a unified approach

Multi-Lingual Capability - Customer Support OfferingsService Cloud

  • Engage omnichannel customer interactions for unified service delivery/management
  • Leverage computer telephony integration (CTI)
  • Build AI-powered personalizations and Salesforce workflows

AI  Software Tool with Data Aggregation and Query PlatformCommerce

  • Engage connected storefronts for both B2B and B2C customers
  • Deliver end-to-end buying experiences
  • Use native Order Management Systems for seamless inventory management

Artificial intelligence (AI) & cognitive sciences Tool with Document summarisationIntegration

  • Build connected smart businesses
  • Ensure seamless flow of business-critical information across functions
  • Integrate Salesforce CRM with the entire enterprise technology stack for a unified data flow

Datamatics’ Salesforce Service Offerings

Artificial Intelligence & Cognitive Science Software SolutionsSalesforce Consulting

Analyze the As-Is customer relationship management space and design a personalized Salesforce CRM roadmap

Artificial Intelligence & Cognitive Science Software SolutionsSalesforce Implementation & Deployment

Go-live with the Salesforce CRM and personalized roadmap within days

Non-Profit CloudSalesforce Health Check & Current Setup Analysis

Analyze the performance of your As-Is Salesforce CRM and implement upgrades/patches for fine-tuning

Artificial intelligence (AI) & cognitive sciences Tool with Text classification & clustering Salesforce Training

Conduct Train the Trainer Salesforce training workshops before go-live of installations and upgrades

AI  Software Tool with Natural Language ProcessingSalesforce Maintenance

Conduct regular maintenance activities for boosting your Salesforce CRM instance performance

Frequently Asked Questions

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