The travel and hospitality industry is being constantly disrupted by new digital technologies and newer business models – be it community-based online platforms for renting local homes or ride-share apps in the car rental space. Enterprises are increasingly using digital technologies to get better market and business intelligence, develop a deeper understanding of customers and their behavior, and price their products and services competitively.
Datamatics helps some of the world’s leading travel and hospitality brands leverage the power of digital to redefine customer engagement and maximize return on investment. It helps businesses deliver a more personalized customer experience, improve decision-making, and increase collaboration between teams and partners.
Datamatics enables travel and hospitality institutions to adopt digital in a big way, right from online booking of travel tickets along a multi-modal route, lodgings at different stopovers, including intermittent last mile travel, covering the entire itinerary, payment, and receipt generation. These robotic process automation (RPA), artificial intelligence / machine learning (AI/ML) powered chatbot solutions are usually located on the homepage of the state tourism development corporations, hotels, and travel providers and cover a wider interconnected travel and hospitality partner ecosystem.
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