Healthcare Solutions Covering the Entire Healthcare Cycle

The challenges the healthcare industry faces aren’t new – ageing global populations, soaring costs of drugs and treatment, growing regulatory pressures, and the demand for better services at lower costs from governments and patients.

Care management or payer logistics, revenue cycle management or claims processing, eligibility verification or billing and payments, no matter how complex your healthcare processes, Datamatics efficiently and seamlessly manages these operations allowing you to focus on your core - delivering an exceptional patient experience.

Datamatics enables institutional customers to deploy and manage digital healthcare solutions as well as maintain end-to-end case management records enabling them in their journey towards digital transformation.

Datamatics healthcare solutions cover the entire healthcare cycle. These healthcare solutions range from appointment scheduling, self check-in, remote consultation, data ingestion, medic aid, testing requests, patient enrolment, tab-based centralized patient statistics management, case management, expense management, account settlement, billing, patient discharge, claims management, record auditing, to workflow management. The overall focus of the company is on enabling institutional customers to reduce costs through automation and pass on the savings to patients.

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Business intelligence (BI) tool offers Multi-Dimensional View

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' i.e. patients and practitioners needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perform end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advance analytics models, such as demand risk planning, business forecasting, location analysis, claims and denials analytics, department/ function performance monitoring, customer journey & satisfaction, price analytics, staffing level optimization, etc.

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Customer Management

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as lead generation & acquisition, cross-sell/up-sell, post sale support, rebates/ refunds, customer surveys, collections, etc.

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Can Healthcare Services go beyond the contemporary ITeS and BPM leverage? Does Intelligent Document Processing and Robotic Process Automation have Do It Yourself features?

Yes; it is possible. The Healthcare industry usually implements IT solutions through their IT enabled KPO service partners or by leveraging BPM services in their business workflow. Intelligent Document Processing and Robotic Process Automation allows the Healthcare industry to go beyond.

Through Do It Yourself (DIY) features associated with Intelligent Document Processing and Robotic Process Automation, a heavily paper-driven environment can be digitized and integrated with the core IT business systems. Healthcare executives can extract the data from paper forms, auto-validate them as per pre-defined business rules and auto-transfer the data to the core systems.

They can also automate their daily work tasks and swivel chair operations with RPA bots across various systems of knowledge. Bots use a low-code no-code platform. The mechanism is similar to running a macro across different systems of work involved including MS Office files, web pages, Citrix environment, Cloud applications, core business systems, mainframes, legacy systems, etc.

Is the Do It Yourself paradigm suitable to Healthcare Services domain? Can the Healthcare business executives perform the tasks that are usually performed by trained IDP and RPA professionals?

The low-code no-code automation platform provided by IDP and RPA allows Healthcare Service executives to streamline their business operations around an essentially paper-driven environment.

The automation thus implemented allow end users and business users to expedite their day to day business processes and improve accuracy, first time rights, and straight through processing.

A centrally operating Centre of Excellence run by stakeholders from different departments of the Healthcare institution can draw-out guidelines for governance of the enterprise-wide roll-out and control the outcome of the IDP and RPA implementation.

What is the mechanism of the CareEase, the Care emergency preparedness platform?

CareEase is a solution for Healthcare Services domain professionals, doctors, and nurse staff. It empowers them by providing digital patient records at the fingertips in a centralized manner.

It is similar to the hospital physical file that is maintained near each in-patient. The digital, cloud-based format addresses the business requirements involved in care giving of in-patients.

CareEase allows to quickly record and access the daily health parameters, medical history, administrative information about the in-patient, etc., 24x7 through role-based access.

The device-agnostic solution can be accessed through any mobile device, reduces operational expenditure and eliminates paper work.

As the care staff works and collaborates in shifts around an in-patient, CareEase offers quick snapshots of completed as well as pending tasks at a glance.

The online record management system also allows the kin of the in-patient to keep a tab on the progress and recovery of the in-patient through read-only remote access.

The CareEase paradigm can be extended to care homes, nursing homes, rehabilitation centres, homes for the aged, palliative services, sanatoriums, etc.

What potential does Data Mining and Pattern Mining have in Healthcare Services?

Data Mining and Pattern Mining enables Healthcare Services professionals to analyse the data generated during patient care to improve the care and reduce the costs by 30 to 45%.

Patient data generated during globally afflicting pandemics can be mined to unearth details that would not be otherwise visible even to medical professionals.

By using BI solutions, Analytics solutions, and AI / ML algorithm enabled solutions, these data sets can be analysed and mined to discover patterns to predict future events.

The same mining exercise can be conducted across demographics to generate patterns across communities and geographies across curative, preventive, rehabilitative, and palliative domains.

Data Mining and Pattern Mining has the potential to devise Corrective and Preventive Actions in a dynamic environment threat posed by epidemics and pandemics.

This line of technology allows Healthcare Service providers, practitioners, and scientific communities to narrow down the adoption time of emerging treatments, vaccines, and drugs.

What is the Provider Book of Records?

The Provider Book of Records or PBoR is a cloud-based platform for end-to-end contract management and claim processing across the lifecycle.

PBoR reduces the risk of payment leaks, reduces the contract validation time, reduces claim processing time, enables faster audits, improves credentialing time, etc.

How does centralized Role Based Access enable healthcare professionals towards seamless administrative capability?

Technology offers seamless centralized services to improve speed of Healthcare and treatment and improves back-end as well as front-end processes.

Role Based Access allows to provide specific access to authorized professionals such that the complete Healthcare lifecycle is integrated and progresses seamlessly through different touch points.