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Optimizing Your Healthcare Business Processes
The challenges the healthcare industry faces aren’t new – ageing global populations, soaring costs of drugs and treatment, growing regulatory pressures, and the demand for better services at lower costs from governments and patients.
Care management or payer logistics, revenue cycle management or claims processing, eligibility verification or billing and payments, no matter how complex your healthcare processes, Datamatics efficiently and seamlessly manages these operations allowing you to focus on your core - delivering an exceptional patient experience.
Datamatics enables institutional customers to deploy and manage digital healthcare solutions as well as maintain end-to-end case management records enabling them in their journey towards digital transformation.
Datamatics healthcare solutions cover the entire healthcare cycle. These healthcare solutions range from appointment scheduling, self check-in, remote consultation, data ingestion, medic aid, testing requests, patient enrolment, tab-based centralized patient statistics management, case management, expense management, account settlement, billing, patient discharge, claims management, record auditing, to workflow management. The overall focus of the company is on enabling institutional customers to reduce costs through automation and pass on the savings to patients.
Improve speed of services and treatment by increasing efficiency of back-end and front-end processes
Integrate the entire cycle of healthcare management through different touch points to offer centralized healthcare data and solutions management
Reduce healthcare costs and use the accrued savings for patient welfare
Reduce costs by increasing productivity and eliminating human error and bottlenecks with TruBot, an enterprise grade, multi-skilled bot
Improve the scope of automation by integrating with a plethora of technologies such as intelligent data capture, artificial intelligence / machine learning, analytics, streaming media, etc.
Transform your digital landscape to become more agile and scalable with the use of state of the art technology solutions in enterprise portals, enterprise content management, cloud, etc.
Improve accessibility, productivity, and customer satisfaction through anytime anywhere access in a safe and secure environment
Empower care providers by making patient information available at the fingertips at the right time while delivering care
Ensure emergency preparedness by maintaining centralized records for quick access and efficient care management
Ensure spare time for healthcare workers by freeing them from administrative work and enable them to focus on patient care
Develop a better understanding of patient needs and deliver personalized care by mining intelligence from large amounts of data
Improve real-time decision making capability through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other data management systems
An integrated robust and scalable cloud-based framework which automates, streamlines, and digitizes the complete provider onboarding, credentialing, and contract management process
Real-time connect with multiple systems
Offers role-based accessibility as well as easy search and retrieval of the integrated systems
Improve compliance and audit as well as productivity and efficiency of resources
Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' i.e. patients and practitioners needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.
Conduct Secondary Research around global trends and macro-economic parameters
Perform end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards
Build advance analytics models, such as demand risk planning, business forecasting, location analysis, claims and denials analytics, department/ function performance monitoring, customer journey & satisfaction, price analytics, staffing level optimization, etc.
Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty
Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage
Build customer management solutions, such as lead generation & acquisition, cross-sell/up-sell, post sale support, rebates/ refunds, customer surveys, collections, etc.
Yes; it is possible. The Healthcare industry usually implements IT solutions through their IT enabled KPO service partners or by leveraging BPM services in their business workflow. Intelligent Document Processing and Robotic Process Automation allows the Healthcare industry to go beyond.
Through Do It Yourself (DIY) features associated with Intelligent Document Processing and Robotic Process Automation, a heavily paper-driven environment can be digitized and integrated with the core IT business systems. Healthcare executives can extract the data from paper forms, auto-validate them as per pre-defined business rules and auto-transfer the data to the core systems.
They can also automate their daily work tasks and swivel chair operations with RPA bots across various systems of knowledge. Bots use a low-code no-code platform. The mechanism is similar to running a macro across different systems of work involved including MS Office files, web pages, Citrix environment, Cloud applications, core business systems, mainframes, legacy systems, etc.
The low-code no-code automation platform provided by IDP and RPA allows Healthcare Service executives to streamline their business operations around an essentially paper-driven environment.
The automation thus implemented allow end users and business users to expedite their day to day business processes and improve accuracy, first time rights, and straight through processing.
A centrally operating Centre of Excellence run by stakeholders from different departments of the Healthcare institution can draw-out guidelines for governance of the enterprise-wide roll-out and control the outcome of the IDP and RPA implementation.
CareEase is a solution for Healthcare Services domain professionals, doctors, and nurse staff. It empowers them by providing digital patient records at the fingertips in a centralized manner.
It is similar to the hospital physical file that is maintained near each in-patient. The digital, cloud-based format addresses the business requirements involved in care giving of in-patients.
CareEase allows to quickly record and access the daily health parameters, medical history, administrative information about the in-patient, etc., 24x7 through role-based access.
The device-agnostic solution can be accessed through any mobile device, reduces operational expenditure and eliminates paper work.
As the care staff works and collaborates in shifts around an in-patient, CareEase offers quick snapshots of completed as well as pending tasks at a glance.
The online record management system also allows the kin of the in-patient to keep a tab on the progress and recovery of the in-patient through read-only remote access.
The CareEase paradigm can be extended to care homes, nursing homes, rehabilitation centres, homes for the aged, palliative services, sanatoriums, etc.
Data Mining and Pattern Mining enables Healthcare Services professionals to analyse the data generated during patient care to improve the care and reduce the costs by 30 to 45%.
Patient data generated during globally afflicting pandemics can be mined to unearth details that would not be otherwise visible even to medical professionals.
By using BI solutions, Analytics solutions, and AI / ML algorithm enabled solutions, these data sets can be analysed and mined to discover patterns to predict future events.
The same mining exercise can be conducted across demographics to generate patterns across communities and geographies across curative, preventive, rehabilitative, and palliative domains.
Data Mining and Pattern Mining has the potential to devise Corrective and Preventive Actions in a dynamic environment threat posed by epidemics and pandemics.
This line of technology allows Healthcare Service providers, practitioners, and scientific communities to narrow down the adoption time of emerging treatments, vaccines, and drugs.
The Provider Book of Records or PBoR is a cloud-based platform for end-to-end contract management and claim processing across the lifecycle.
PBoR reduces the risk of payment leaks, reduces the contract validation time, reduces claim processing time, enables faster audits, improves credentialing time, etc.
Technology offers seamless centralized services to improve speed of Healthcare and treatment and improves back-end as well as front-end processes.
Role Based Access allows to provide specific access to authorized professionals such that the complete Healthcare lifecycle is integrated and progresses seamlessly through different touch points.