Top Strategic Technology Trends for 2025: Agentic AI
Agentic AI will introduce a goal-driven digital workforce that autonomously makes plans and takes actions — an extension of the workforce that doesn’t need vacations or other benefits. This research describes the opportunities and dangers of agentic AI for IT leaders, and explains how to prepare.
Major Contender in the Everest Group Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2025
March 2025
Everest Group recently released the Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2025. The report provides an overview of 29 IDP technology providers, segmented into the categories of Leaders, Major Contenders, Aspirants, and Star Performers. Datamatics has been recognized as a "Major Contender" in this space.
Leaders in the Quadrant Knowledge Solutions SPARK Matrix for Contact Centre Outsourcing Services 2024
September 2024
The Quadrant Knowledge Solutions SPARK Matrix™ 2024 assessment provides an in-depth analysis of the global contact center outsourcing services market, key trends, market dynamics, and the competitive positioning of the top 26 vendors.
The report highlights Datamatic's strong positioning in the Contact Center Outsourcing Services (CCOS) market through its AI-powered Digital Experiences. With multilingual omnichannel contact centers, Datamatics delivers exceptional customer service and experiences that boost CSAT and loyalty.
TruBot features as a 'Major Contender' in Everest's Robotic Process Automation (RPA) – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020
