Datamatics named in Gartner’s 2019 Market Guide for Customer Management BPO Service Providers

Jun 4, 2019 3:38:05 PM

Mumbai, India, June 04, 2019: Datamatics Global Services Ltd. (DGSL), a global IT & BPM company, today announced that it has been recognized as one of the Representative Vendors in Gartner’s 2019 Market Guide for Customer Management (CM) BPO Service Providers, authored by analysts TJ Singh, Misako Sawai, and Brian Manusama (Published 14 March 2019). According to Gartner Customer Management (CM) contact center BPO is the process linking an organization with its existing and potential customers (such as marketing, sales and customer services), which can be categorized in four sub segments including Customer selection, Customer acquisition, Customer retention and Customer extension.

The Market Guide reviews key service providers managing marketing, sales and customer service processes. The report also mentioned “the CM BPO market continues to evolve with the rapid adoption of digital service, automation — RPA and virtual assistants (VA) — and advanced analytics. Also influencing growth opportunities are issues such as changing regulations and policies, increasing process and channel complexities, and the ever-growing expectations of customers, consumers and citizens looking for a superior experience brought about by technology and personalization.”

Mitul Mehta, SVP & Head, Marketing & Communications, Datamatics Global Services Ltd. said, “Today’s consumers are tech savvy and demand high levels of customer experience. Such experience can only be delivered through technology. We at Datamatics deploy cutting edge technology to craft exceptional customer experience for our customers. We are happy to be recognized by Gartner in Market Guide for CM BPO Service Providers.”

Datamatics provides comprehensive solutions in customer support, customer acquisition, digital content and data analytics space to leading companies in the Banking & Financial Services, Healthcare, Aviation, Telecom and Retail space across USA, UK, China and Australia. Datamatics associates are aided with a robust training program, automated tool & technologies and unique omni-channel customer services platform to deliver high value to customers.  Datamatics helped one of the fastest multi-channel retailer in UK to improve service quality by 98.33% through an integrated omni-channel customer service (phone, chat, and email support) support and reduce issues related to service and scalability.

Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Datamatics Global Services

Datamatics (BSE: 532528 | NSE: DATAMATICS) provides intelligent solutions for data driven businesses to increase productivity and enhance customer experience. The company’s portfolio of service offerings spans across Information Technology Services, Business Process Management, Engineering Services and Big Data & Analytics all powered by Artificial Intelligence. It has established products in Robotics Process Automation, Advanced Analytics, Business Intelligence and Automated Fare Collection. Datamatics services over 500 customers globally across Banking & Financial Services, Insurance, Healthcare, Manufacturing, International Organizations and Media & Publishing. Headquartered in Mumbai, the Company has presence across 4 continents with major delivery centers in the USA, India and Philippines with an employee base of 10,000. To know more about Datamatics, visit

Safe Harbour

Some of the statements in this update that are not historical facts are forward-looking statements. These forward-looking statements include our financial and growth projections as well as statements concerning our plans, strategies, intentions and beliefs concerning our business and the markets in which we operate. These statements are based on information currently available to us, and we assume no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual events to differ materially from these forward-looking statements. These risks include, but are not limited to, the level of market demand for our services, the highly-competitive market for the types of services that we offer, market conditions that could cause our customers to reduce their spending for our services, our ability to create, acquire and build new businesses and to grow our existing businesses, our ability to attract and retain qualified personnel, currency fluctuations and market conditions in India and elsewhere around the world, and other risks not specifically mentioned herein but those that are common to industry.

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Sudeshna Mukherjee

Manager– Marketing & Corporate Communications


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