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Customer Experience

The Way You Want It

Powered By SuperCX

 

A solution that blends Digital, AI, and Analytical capabilities is designed to deliver outstanding customer experiences through our omnichannel contact centers. This innovative 'AI-First' framework transforms contact centers into modern CX Command Centers, incorporating digital interventions to drive customer satisfaction and brand loyalty.

Our comprehensive solution encompasses omnichannel capability, an in-built case management system, automated quality with voice of customer, Agent Assist and next best action, AI, Analytics and Open AI Integration. With a focus on optimizing Total Cost of Ownership, enabling self-service, and delivering hyper-personalization across all touchpoints in the customer journey, our solution ensures exceptional experiences for agents and customers.

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Service Offerings

Virtual Agents-01

Virtual Agents

  • Natural Language Processing (NLP)
  • Personalization
  • Multi Channel Support
  • Customer Data Integration
  • Voice & Chatbot
  • Analytics and Insights
  • Continuous Learning
Agent Assist-01

Agent Assist

  • Agent GPT
  • Next Best Step
  • Contextual Insights
  • CRM Integration
  • Workflow Automation
  • Knowledgebase Integration
  • Adaptive learning
Digital contact solution-01

Digital Contact Solution

  • Unified Customer Profile
  • Channel Orchestration
  • Intelligent Routing
  • Data Driven Customer Support
  • Customer Journey Mapping
  • Consistent Brand Messaging
  • Unified Workspace
Automated quality-01

Automated Quality

  • 100% Audit
  • Customer Insights
  • Automated Evaluation
  • Automated Coaching
  • Speech and Text Analytics
  • Sentimental Analysis
  • Performance Analytics
  • Customer Feed back Analytics
Workforce Optimzation-01

Workforce Optimization

  • Planning and Forecasting
  • Performance Management
  • Schedule Optimization
  • Resource Optimization
  • Predictive Analytics
  • Knowledge base management
  • AI Dashboards

Differentiators

GenAI-powered all-in-one solution-01
GenAI-powered all-in-one solution

Integrate all tools & technology into a consolidated solution to augment Agents

Turnkey solution for Complete CX Automation-01
Turnkey solution for Complete CX Automation

Streamline customer interactions across all channels for improved efficiency

API Integration with Existing Platforms-01
API Integration with Existing Platforms

Seamlessly connect all tools and systems to manage customer interactions and data centrally

100% Cloud Solution-01
100% Cloud Solution

Flexible, Scalable and Cost-efficient

Digital contact solution-01-1
Digitize your Customer Journey from the Start

Transform into a Digital Contact Center for business growth

Featured Content

Whitepaper

thumbnail_Achieve Customer Experience Excellence with Generative AI

Achieve Customer Experience Excellence with Generative AI

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Case Study

A Leading Global Software Provider Increased First Call Resolution to 88% with Omnichannel Support

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Webinar

Humanizing The Digital

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Whitepaper

Transform into an AI-at-the-Core Contact Center and unlock CXM value

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Whitepaper

Upcoming Trends in the Contact Centers and CX_thumbnail

Upcoming Trends in the Contact Centers and Customer Experience Management (CXM)

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Frequently Asked Questions

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