Contact Centers and Customer Management
Businesses need to proactively listen to the voice of the customer (VoC) and address it in time. Setting bigger targets in CX Management leads to bigger achievements on the right side of the Pygmalion paradigm.
The holistic evolution of the CX space transforms the CX space into an omnichannel two-way customer response mechanism through the People-Process-Technology integration with many parallel trends that transform the Contact Center and CX space.
Read the Whitepaper authored by Sandeep Arora, President, Digital Experiences, Datamatics to explore the upcoming CXM trends.
