Faster query resolution for enhanced service efficiency
Unlock Application and Cloud Performance at Scale
Quick transitions, product stabilization, and continuous improvement
Scalable platforms and solutions for delivering superior customer experience
Serviced 100s of global customers
Gain a competitive edge by accessing the latest technologies and global talent pools
ITIL, CMMi, PCMMi, ISO, PMP, TOGAF, Archimate, etc.
Microsoft, Amazon, Salesforce, IBM, OpenText, ServiceNow, etc.
Gain access to privileged services and strategic alliances
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BFSI, Healthcare, Manufacturing, Logistics, etc.
Access in-depth knowledge and skill sets to establish techno-functional roles as part of the managed services
Promptly respond to disruptions and restore services
Leverage ITSM frameworks for root-cause analysis, management, and resolution of incidents
Adopt a systematic approach to affect, control, and manage enterprise change
Control the software release from planning and designing to testing and deployment
Ensure all SLAs and underpinning contracts are delivered as per targets
Optimize operations and innovate basis different technologies to achieve performance excellence
Leverage Generative AI powered L1 and L2 services for faster resolutions
Engage L3 level technical support to resolve complicated issues as per SLAs
Fine-tune communication services, platforms, storage, applications, etc., for optimized performance
Database, Application Server, DevOps, Upgrade, and Migration Services
Improve application performance, security, and cost efficiency with bronze, silver, and gold service packages
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Enhance Cloud application performance with the best Cloud governance principles and relevant service packages
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Ensure faster query resolution and improve customer satisfaction
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Institutionalize business accelerators, such as, GenAI-powered emails, Chatbot, WhatsApp, and a convenient browser extension
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Revolutionize data utilization and data analysis
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Simplify ITSM processes and create bandwidth for IT Support team by using GenAI-powered accelerator
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Use simple language querying through the WhatsApp interface that integrates with ITSM tool by using GenAI-powered accelerator
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100% successful in meeting client SLAs and application uptime of 99.99%
Improve services, platform related activities, and costs with GenAI initiatives
40-45% cost optimization by migration of infrastructure and applications from on-premise to Cloud
Manage, support, and optimize infra for faster return-on-investment through faster time-to-value
Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.
