Application Managed Services

Accelerate Application Agility, Increase RoI, and Eliminate Risk

Datamatics Application Managed Services specializes in end-to-end application ownership, management, and optimization. It offers flexible engagement models for L1, L2, and L3 support. Datamatics leverages DevOps with AI-first approach. It has built several business accelerators powered by AI and GenAI. To improve customer experiences, application performance, application security, and cost efficiency, the team focuses on application fine-tuning and optimization by leveraging technology, domain-expertise, and industry best practices.

Application Managed Services Model Offerings



Manages, monitors, maintains, and updates your applications to ensure it continues to work efficiently without jeopardizing Business Continuity - 

  • Works best for small and mid-sized (SMB) companies
  • Focuses mainly on applications uptime support
  • Offers 8 x 5 complete monitoring and support of your applications
  • Supports Avg. Resolution Time - 3 hours
  • Focuses on documenting all application configurations
  • Provides integration and user support on all supported applications
  • Provides analysis of events and logs to determine RCA with corrective actions
  • Generates Weekly Status Reports



Offers services to customers engaged in Medium to Large Scale business. Offers access to Datamatics certified engineers and resources related to architecture and best practice guidance and all the services of Bronze package - 

  • Works best for Medium to Large Scale business
  • Offers 12 x 5 complete monitoring and Support
  • Supports Avg. Resolution Time - 1 hour
  • Assigns designated SMEs to your organization
  • Institutionalizes Technical reviews to ensure that you follow Best Practices
  • Drives growth and reduces Total Cost of Ownership
  • Provides suggestions for automation of deployed applications 
  • Institutionalizes industry-based best practices



Offers services to customers who require comprehensive 24 x 7 support for application management, altering and incident reporting. It includes all the services of Bronze and Silver packages -  

  • Works best for Enterprise
  • Focuses mainly on Complete Managed Services with performance efficiency
  • Supports 24x7 complete monitoring and Support
  • Supports Avg. Resolution Time - 30 minutes
  • Offers best practice configuration of applications
  • Ensures maximum automation of deployed applications using GenAI
  • Recommends third-party solutions/ tools for better monitoring
  • Institutionalizes Quarterly Review Meetings with Steering Committee
  • Offers possible Value Added Services (VAS)

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