Overview
GenAI and Whatsapp-powered Smart Chatbot for Support and Maintenance
The video demonstrates how Generative AI seamlessly integrates with WhatsApp and ITSM tool and provides flawless support without human intervention. It uses simple language querying through the WhatsApp interface. The smart chatbot mechanism powered by GenAI displays the real-time status of the ticket. It enables users through seamless interaction with the ITSM tool, faster responses, and quick resolution. The user can raise a ticket or check the status without going to the ITSM tool.
