Generative AI powered Automation Use Cases in Customer Management
Generative AI offers a highly responsive platform for the business user that directly impacts Customer Management and Customer Experience Management. It brings forth the ability to automate varied use cases across different industries in an effective manner. Contact Centers primarily require high agility while interacting with customers. Here, reinventing the People-Process-Technology equation using Generative AI builds high responsiveness in the process architecture and hence drives Customer Experience Excellence in Customer Management.
Key Takeaways
Generative AI reinvents the People-Process-Technology equation to bring forth Super Agents.
It has the ability to automate important use cases in Contact Centers and Customer Management.
It helps build automation solutions at an accelerated pace as compared to traditional AI solutions.
