Delivering Superior Customer Experiences, the way you want it

Digital Experiences is about enabling Superior Customer Experiences powered by customer insights, domain expertise, and intelligent automation. We enable this via superior Processes, Technology & Analytics through our CX Support Centers. Our multi-lingual and omnichannel centers backed by ‘Super Agents’ understand the essence of our clients’ brand. With our integrated Digital Experience offerings, we ensure Superior Customer Experience, business growth, enhanced customer satisfaction and loyalty of our clients’ customers.

The offerings include CX Consulting, Management, Transformation and Analytics embedded across all Customer touch-points and channels. We understand the relevance of Data to Intelligence (D2I) across the Customer Journey for building and maintaining a Single Source of Truth about your customers. We help Enterprises in building customizable digital platforms to solicit and augment customer sentiments. Datamatics Digital Experiences ensure enhanced customer satisfaction, loyalty, and profitability by creating data-driven and insights-infused customer interactions.

Service Offerings


Customer Management and Experiences

  • Engage multi-shore digitally enabled contact centers and contact center as a service (CCaaS) solutions to support the enterprise customer engagement journey
  • Augment customer services with future-proof customer experience solutions and insights to deliver value to customers
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Consumer Research & Analytics

  • Unify high volume, multi-source structured and unstructured data to derive Consumer Experience insights
  • Identify Consumer Experience gaps through mystery audits, interviews, and surveys, and institutionalize compliance management across stores and contact centers
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Digital Proctoring

  • Impart an edge to enterprise learning interventions and solutions with AI-powered remote proctoring solutions
  • Engage experienced candidate support representatives to deliver a successful candidate experience
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Consulting & Advisory

  • Enable effective strategies, creative solutions and practical innovations with EDM Consulting, BPM Consulting & Technology Consulting.
  • Orchestrate Data-Driven Digital Transformation that delivers significant improvements in operational costs, customer experience and new operating models.
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Case Study


Improved The Customer Service Quality For A Fastest Growing Multi-Channel E-Retailer

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Case Study

A Leading Retail Chain in the USA Improved Their Customer Service and NPS with Datamatics

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Customer Experience… the way you want it.

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Customer Experience… the way you want it!

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Datamatics is a Leader in Customer Experience Management (CXM) Spark Matrix 2022

Datamatics is a Leader in Customer Experience Management, Spark Matrix 2022

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Frequently Asked Questions

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