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Digital Experiences is about enabling Superior Customer Experiences powered by customer insights, domain expertise, and intelligent automation. We enable this via superior Processes, Technology & Analytics through our CX Support Centers. Our multi-lingual and omnichannel centers backed by ‘Super Agents’ understand the essence of our clients’ brand. With our integrated Digital Experience offerings, we ensure Superior Customer Experience, business growth, enhanced customer satisfaction and loyalty of our clients’ customers.
The offerings include CX Consulting, Management, Transformation and Analytics embedded across all Customer touch-points and channels. We understand the relevance of Data to Intelligence (D2I) across the Customer Journey for building and maintaining a Single Source of Truth about your customers. We help Enterprises in building customizable digital platforms to solicit and augment customer sentiments. Datamatics Digital Experiences ensure enhanced customer satisfaction, loyalty, and profitability by creating data-driven and insights-infused customer interactions.
Product Engineering refers to outsourcing all or some of the activities of software development, such as product design, prototyping, testing, quality control, product lifecycle management, etc. It also involves consulting with specialized product engineering service providers to gain the advantage of the expertise, cost savings, faster time-to-market and enhanced value engineering, etc.
Product Engineering helps vendors leverage the convictions of an extended team without having to go through the pain of individual hiring. It offers you a development ecosystem driven by cross-cultural teams, compounded work ethos, and end-to-end support for services. One of the most profiting areas of product engineering is seamless scaling of infrastructure and human resources and paying for them on an on-demand basis. Besides, being heavily inspired by principles of Agile and DevOps, product engineering enables you to automate the IT operations in parallel to product development that makes frequent rollbacks and feedback implementations a breeze, significantly reducing the cost and time-to-market.
Product engineering helps enterprises in the software development world stay ahead of the curve and consistently outplay the competitors with a first-mover advantage. It also helps enterprises stay relevant to the quick-witted tech-savvy millennials accustomed to instant gratification and consistent technology upgrades. With a myriad of latest technology choices, product engineering opens up a whole ocean of innovation that helps enterprises keep up their appeal and battle disruption consistently. On top of this, product engineering also helps enterprises implement aggressive testing techniques that help them in effectively dodging the cost of quality.
Product engineering services and custom software development have the same end goal: to create a final product that addresses a need. Product engineering services, however, come in handy when a customer-facing revenue-generating app/website needs to be developed. Product engineering also requires intensive research on user experience designs, customer needs, and market trends ahead of building the product. Custom software development is more of an umbrella term that inhabits enterprise-level software development and almost any kind of software development that serves a particular purpose. Both the approaches are implemented by determining the best course of action to design, prototype, test, and develop the product, so it reaches the end-users and does what’s intended for it.
Product engineering services involve everything that typical in-house product development requires. Everything from requirement gathering to designing and prototyping is done by the services team taking complete ownership of the product including the risks that come with it. The deliverables are predefined and the project follows a lean-agile model offering a flexible architecture to support prospective customer needs, that involves consistent addition of new features, getting rid of outdated features, rolling out frequent updates and releases, and fixing existing bugs in parallel.