Delivering Superior Customer Experiences, the way you want it

CMS - Customer Management Solutions


Consumer mind space is scattered in a market that is rife with different products and services. However, the main differentiator is customer experience. A superior experience always lingers with the consumer which in turn affects the customer decision-making and ensures customer loyalty.  

Digital Experiences is all about enabling Superior Customer Experiences powered by a unique blend of customer insights, domain expertise, and intelligent automation. We are able to achieve this by enabling superior Processes, Technology & Analytics through our CX Support Centers. Our multi-lingual and omnichannel centers backed by ‘Super Agents’ understand the essence of our clients’ brand. With our integrated Digital Experience offerings, we ensure Superior Customer Experience, business growth, enhanced customer satisfaction and loyalty of our clients’ customers.

The offerings include CX Consulting, Management, Transformation and Analytics embedded across all Customer touch-points and channels. Through our Transformation-focused solutions, we are able to integrate a number of digital interventions to make your customers’ interactions seamless and personalized.

We understand the relevance of Data to Intelligence (D2I) across the Customer Journey for building and maintaining a Single Source of Truth about your customers. We help Enterprises in building customizable digital platforms to solicit and augment customer sentiments. Datamatics Digital Experiences ensure enhanced customer satisfaction, loyalty, and profitability by creating data-driven and insights-infused customer interactions. 

Digital Experiences Offerings

Customer Acquisition

Customer Management and Experiences

  • Engage multi-shore digitally enabled contact centers and contact center as a service (CCaaS) solutions to support the enterprise customer engagement journey
  • Augment customer services with future-proof customer experience solutions and insights to deliver value to customers

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Customer Maintenance

Consumer Research & Analytics

  • Unify high volume, multi-source structured and unstructured data to derive Consumer Experience insights
  • Identify Consumer Experience gaps through mystery audits, interviews, and surveys, and institutionalize compliance management across stores and contact centers

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Customer Retention

Digital Proctoring

  • Impart an edge to enterprise learning interventions and solutions with AI-powered remote proctoring solutions
  • Engage experienced candidate support representatives to deliver a successful candidate experience

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Consulting & Advisory

  • Enable effective strategies, creative solutions and practical innovations with EDM Consulting, BPM Consulting & Technology Consulting.
  • Orchestrate Data-Driven Digital Transformation that delivers significant improvements in operational costs, customer experience and new operating models.

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Frequently Asked Questions

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