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DIGITAL EXPERIENCES

Delivering Superior Customer Experiences, the way you want it

Digital Experiences is about enabling Superior Customer Experiences powered by customer insights, domain expertise, and intelligent automation. We enable this via superior Processes, Technology & Analytics through our CX Support Centers. Our multi-lingual and omnichannel centers backed by ‘Super Agents’ understand the essence of our clients’ brand. With our integrated Digital Experience offerings, we ensure Superior Customer Experience, business growth, enhanced customer satisfaction and loyalty of our clients’ customers.

The offerings include CX Consulting, Management, Transformation and Analytics embedded across all Customer touch-points and channels. We understand the relevance of Data to Intelligence (D2I) across the Customer Journey for building and maintaining a Single Source of Truth about your customers. We help Enterprises in building customizable digital platforms to solicit and augment customer sentiments. Datamatics Digital Experiences ensure enhanced customer satisfaction, loyalty, and profitability by creating data-driven and insights-infused customer interactions.

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Service Offerings

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Customer Management & Experiences

Enable superior Processes, Technology & Analytics through our CX Support Centers. Understanding the essence of clients' brand with multi-lingual and omnichannel centers backed by ‘Super Agents’. Ensure Superior Customer Experience, business growth, enhanced customer satisfaction, and loyalty of clients’ customers with integrated Digital Experience offerings.

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Consumer Research & Analytics

Enable a 360-degree view of KPIs, gain insights on customer behaviour market dynamics, and generate analytics. Generate operational, customer experience, and marketing analytics. Engage futuristic tech for integrated operations, confluence of People-Process-Technology, and reduce total operational costs.

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Digital Proctoring

Offer virtual examination centers for educational institutions and enterprises, enhancing learning quality with future-proof automation solutions.

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FEATURED CONTENT

Case Study

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Improved The Customer Service Quality For A Fastest Growing Multi-Channel E-Retailer

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Case Study

A Leading Retail Chain in the USA Improved Their Customer Service and NPS with Datamatics

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Thoughtcast

Customer Experience… the way you want it.

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Brochure

Customer Experience… the way you want it!

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Blog

Datamatics is a Leader in Customer Experience Management (CXM) Spark Matrix 2022

Datamatics is a Leader in Customer Experience Management, Spark Matrix 2022

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Frequently Asked Questions

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