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Everest Group Peak Matrix For IDP Technology Vendors

Read Full Report Now →

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TECHNOLOGY

BUSINESS PROCESS MANAGEMENT

ENGINEERING SERVICES

BIG DATA & ANALYTICS
TruBot-3
Robotic Process Automation
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Data Capture With AI & Fuzzy Logic
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Business Intelligence & Data Visualization
TruAI-1
Text Analytics & Pattern Detection Platform
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Automated Fare Collection
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Test Automation Powered by RPA 
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Smart Business Accelerator for Trade Finance
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End-To-End Automated Workflow Management
Banking & Financial Services
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Retail & e-Commerce
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International Organisations
International Organisations

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2019 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation Software
     Analyst Report

2019 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation Software

Read More →

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     Analyst Report

Everest Group PEAK Matrix For Robotic Process Automation (RPA) Technology Vendors - 2019

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Improved The Service Quality For A Fastest Growing Multi-Channel E-Retailer

Client

A fast growing e-retailer in UK

Industry 

E-commerce

Region

United Kingdom
Augmented-Reality-based-mobile-app-to-create-immersive-user-experience-for-online-furniture-store

Challenges

The client wanted to improve customer service quality. The client lacked efficient customer service resources and wanted to provide exceptional customer service to an ever growing base of the client’s customers, which is essential for growth of an ecommerce business, on a scalable platform.

Solution

Datamatics helped the customer build a common customer service infrastructure to handle omni-channel customer service (phone, chat, and email support) and reduce issues related to service and scalability.

Impacts
cc78

98.33%

Increase in quality output
cc42

98%

Improvement in live chat answer response
cc350

4 hrs

Reduction in email TAT
cc4

5.0

Improvement in feedback rating on Amazon virtual market place

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