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The client wanted to improve customer service quality. The client lacked efficient customer service resources and wanted to provide exceptional customer service to an ever growing base of the client’s customers, which is essential for growth of an digital marketplace business, on a scalable platform.
Datamatics helped the customer build a common customer service infrastructure to handle omni-channel customer service (phone, chat, and email support) and reduce issues related to service and scalability.
Increase in quality output
Improvement in live chat answer response
Reduction in email TAT
Improvement in feedback rating on virtual market place
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.