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From Chaos to Clarity: Reinventing XM with Agentic AI

Overview

Today’s CX isn’t just about managing touchpoints; it’s about creating seamless, intelligent, and connected journeys. If your CX strategy feels fragmented, you’re not alone.

Thank you for showing interest in our engaging session, where we discussed.
The Webinar offered insights into the future of experience management, how fragmentation can be addressed through end-to-end CX platforms, the impact of localization on customer engagement, key areas where XM programs fall short, and the transformative role of Generative AI in CX.

Looking forward to driving transformation together!

 

Vishal Anam


Panelist:

Vice President & Head of CX Consulting, Research & Analytics,Datamatics

 

Marco Trinchera-01-01


Panelist:

Marco Trinchera,
Board Member - POEA JOB FINDER,

 

Andy-Waller-- 
Panelist:
Andy Waller,
Head of Strategic Partnership, Research & Analytics, Datamatics

 


Andy-Waller--

Panelist:
Matt Trickett,
EMEA XM Strategist, Qualtrics


Key Discussion Points

While NPS and survey completion rates are useful, actual CX value derives from how fast you act on feedback.

Integrating tools into a single, seamless CX flow can free up massive organizational energy.

It's not so much about translating language, it's about the selection of the right channel.