Challenges
The client had multiple delivery sites providing support for different individual channels. The client's current reporting and forecasting structure was inefficient which resulted in huge revenue losses for the client and inevitably led to customer dissatisfaction.
The challenges faced by client resulted in higher costs and reduced flexibility. The client wanted an infrastructure that would rapidly meet increased demand for services supporting their existing and new customers.
The client also wanted to create a service model providing Omni channel support for their customers.
