Solution
Datamatics hired 100 associates and trained them in batches and redesigned the usual recruitment cycle to cater to unique requirements of the client. This customized strategy led to a focused candidate approach with a 95% approval rate
Approved agents provide review and customer support service to students and applicants. Agents are referred to as Markers and are responsible for checking and auditing the exams.
First batch of agents were hired in 30 days, went live in 15 days post hire. Dedicated workspace, PCI, ISO compliant center. All agents are based in Manila, Philippines.
