Press Releases

Datamatics Headway BFSI Summit 2018 brings together industry experts to discuss digital transformation trends

Sep 12, 2018 | Mumbai (India) |

Mumbai, September 11, 2018: Datamatics Global Services Ltd. (DGSL), a global IT & BPM company, on September 6, 2018 hosted Datamatics Headway BFSI summit 2018 on ‘Embracing Digital Transformation & Digital Culture’ in Mumbai. The summit showcased ideas and experiences, exploring challenges, opportunities and best practices around Digital Transformation in the BFSI sector It was attended by close to 100 senior professionals from leading banks, NBFCs and insurance companies. Amazon Web Services (AWS) was the ‘Cloud Partner’ for the event.

 It was a full day conference and had a series of sessions and discussions conducted by industry experts.   The event commenced with a keynote session from Ashok Suvarna, COO, Aditya Birla Sun Life Insurance Company Ltd. who emphasized the need for building a customer centric culture.  He further added that the enterprises should not focus only on embracing the latest technologies but adopting the right technologies which fits an organization’s requirement is critical for digital transformation success.  It was followed by a session from Vishal Jain, Partner - Risk Advisory, Deloitte India, on ‘Digital Transformation trends in BFSI’. Vishal discussed how Digital Enablement comes with a new set of risks and enterprises today need to secure the Customer and their Ecosystem.

Some of the key topics discussed at the event were -  

  • Rise of digital workforce- how Robotic Process Automation (RPA) is transforming processes across BFSI industry
  • Automation for cost optimization and customer delight
  • The mobile-first strategy for innovation driven enterprises
  • Artificial Intelligence (AI) & Machine Learning (ML) in financial services
  • Smart frauds, smarter organizations- outsmarting fraud perpetrators with Artificial Intelligence (AI)

The last session was a panel discussion on the challenges & opportunities in embracing Digital Transformation. The panelist speakers included Ashok Suvarna, COO, Aditya Birla Sun Life Insurance Company Ltd, Kamlesh Manuja, SVP & Head of Business Operations & Customer Service, Edelweiss Tokio Life Insurance and Kayzad Hiramanek, EVP- Operations & Customer Experience, Bajaj Allianz Life Insurance.

Speaking about the Summit, Brijesh Mehta, Senior Vice President- Operations, Kotak Life Insurance, said “Datamatics Headway BFSI Summit 2018 was great and well organised.” Sandeep Khetan, Retail Credit Head- Secured SME Loans, ICICI Bank said, “Good to get an overall perspective on various aspects of digitisation, it was an overall very enriching experience.”

Speaking on the successful conclusion of Headway BFSI Summit 2018, Mitul Mehta, SVP & Head, Marketing & Communications, Datamatics said, “At Datamatics, we are committed to making Headway a platform to share trends that technology has made in areas directly impacting businesses. Headway BFSI Summit was first of the many initiatives in this direction. We are thankful to our guest speakers for participating and sharing their insights with the BFSI community.”

About Datamatics Global Services

Datamatics (BSE: 532528 | NSE: DATAMATICS) provides Intelligent Solutions for data driven businesses to increase productivity and enhance customer experience. The company’s portfolio of service offerings spans across  Information Technology Services, Business Process Management, Engineering Services and Big Data & Analytics all powered by Artificial Intelligence. It has established products in Robotics Process Automation, Advanced Analytics, Business Intelligence and Automated Fare Collection. Datamatics services over 450 customers globally across Banking & Financial Services, Insurance, Healthcare, Manufacturing, International Organizations and Media & Publishing.  Headquartered in Mumbai, the Company has presence across 4 continents with major delivery centers in the USA, India and Philippines with an employee base of 10,000. To know more about Datamatics, visit

Safe Harbour

Some of the statements in this update that are not historical facts are forward-looking statements. These forward-looking statements include our financial and growth projections as well as statements concerning our plans, strategies, intentions and beliefs concerning our business and the markets in which we operate. These statements are based on information currently available to us, and we assume no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual events to differ materially from these forward-looking statements. These risks include, but are not limited to, the level of market demand for our services, the highly-competitive market for the types of services that we offer, market conditions that could cause our customers to reduce their spending for our services, our ability to create, acquire and build new businesses and to grow our existing businesses, our ability to attract and retain qualified personnel, currency fluctuations and market conditions in India and elsewhere around the world, and other risks not specifically mentioned herein but those that are common to industry.


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