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RETAIL & E-COMMERCE

Transform To Perform

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TRANSFORM TO PERFORM

Omni channel is the new buzzword as retailers seek to offer a seamless shopping experience across multiple formats and stores – physical, kiosk, online and mobile apps. Datamatics’ state-of-the-art retail and e-commerce solutions helps companies unify the customer experience regardless of the touch point.

With Datamatics solutions introduce new channels quickly, improve merchandising, personalize offers, minimize operational costs and maximize revenues across touch points. 

Datamatics enables retailers to cross-sell and up-sell products through strategically aligned Beacon systems throughout the retail store as well as telecom-enabled SMS-alerts in ring-fenced geographically dispersed areas. Through a smart use of purchasing history along with pattern mining, advanced analytics, and artificial intelligence / machine learning (AI / ML) algorithms, Datamatics also enables its retail and ecommerce customers to position bundled offers to their customers.

Datamatics is one of the pioneers in digital payment enablement through simple and contactless, cashless money transfers across different digital channels. Datamatics enables its retail and ecommerce institutional customers to issue open loop, contactless prepaid cards, such as Rupay cards in India, as the world ensures preparedness against future COVID-19 like pandemics.

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DATAMATICS OFFERINGS

Customer Support solutions for Retail & e-commerce industry

Customer Management

Improve customer experience and service with data driven solutions and services with well-trained native language speakers

Build strong customer relationships through technology assisted data driven solutions and customer care service

Timely fulfilment of customer requirements by offering customer service support

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Customer Acquisition for retail and e-commerce solutions

Customer Acquisition

Get high value customers at reduced cost of acquisition and improved return on investments with customer acquisition solutions

Generate high value business leads and create pipelines through tele-sales, follow through, and presales support in a cost efficient manner with the help of native language experts

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Technology solutions for retail and e-commerce industry

Technology

Transform your digital landscape to become more agile and scalable with the use of state of the art technology solutions in enterprise portals, enterprise content management, cloud, etc.

Improve accessibility, productivity, and customer satisfaction through anytime anywhere access to retail, e-tail, and ecommerce portals in a safe and secure environment

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Business Intelligence & Data Visualization for retail and e-commerce industry

Business Intelligence & Data Visualization - TruBI

Improve real-time decision making capability through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other data management systems

Improve understanding of customer needs through data mining, pattern mining and text mining

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Finance & Accounting solutions for retail & e-commerce industry

Finance & Accounting

Streamline and automate your organization’s CFO back-office operations with finance & accounting solutions

Generate a healthy cash flow, have a better financial control through insights and forecasts, as well as adopt a highly systematic approach to maintain accurate documents for financial auditing

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Digital Experience solutions for retail and e-commerce industry

Digital Experience

Enable customers to adopt ‘mobile first’ approach for enhanced customer experience

Offer differentiated and human centric digital experience as well as life time value to customers with wearable technology, connected devices, and connected digital experiences

Enable payments with contactless prepaid cards, such as Rupay, across the retail outlets and ecommerce portals and other utility avenues towards “one nation one card paradigm”

Scale the digital maturity curve faster and improve speed to market with pre-built digital frameworks

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Artificial Intelligence & Cognitive Sciences solutions for retail and e-commerce industry

Artificial Intelligence & Cognitive Sciences

Improve customer interactions, ensure faster product introductions, dynamic pricing and build many more decision support systems across multiple enterprise touch points

Decipher patterns evolving from different demographics and geographic locations to estimate risk exposure

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FEATURED CONTENT

Improved The Service Quality To 98.33% For A Fastest Growing Multi-Channel E-Retailer

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Improved The Service Quality To 98.33% For A Fastest Growing Multi-Channel E-Retailer

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TruBI Generates Real-Time Reports For A Leading Lifestyle Products Retailer

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TruBI Generates Real-Time Reports For A Leading Lifestyle Products Retailer

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TruBI Provides Business Insights For A Leading Hyper Mart Giant

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TruBI Provides Business Insights For A Leading Hyper Mart Giant

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Augmented Reality Based Mobile App To Create Immersive User Experience For Online Furniture Store

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Augmented Reality Based Mobile App To Create Immersive User Experience For Online Furniture Store

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Big Data Boosts Business Agility For A Global Retail Giant

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Big Data Boosts Business Agility For A Global Retail Giant

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