CX Consulting

Re-invent the operating model to enhance CX across customer touchpoints

Customer Acquisition Solution

Datamatics CX Consulting enables end-to-end consulting and solution framework design to meet the business objective to optimize the customer journey. Our consulting team defines and designs interventions to measure customer engagement across different milestones of the customer journey to provide best-in-class transformative customer experience. We work with business process leaders to assess the existing data landscape, identify gaps, and generate insights to enhance customer experience and engagement across the customer lifecycle. We analyze data to derive insights and design interventions to manage customers, increase growth across the value chain of a product, increase revenue, and the net promoter score or customer advocacy.

Datamatics Customer Experience Consulting Offerings

Pre-sales Support  - Customer Acquisition Solutions

Omnichannel CX Consulting

  • Measure Existing Customer Engagement
  • Touchpoint – Expectation Mapping
  • Align/Re-align Processes
  • Channel Optimization
  • Smart Technology Solutions
Tele-Sales & Pre-Sales Support - Customer Acquisition Solutions

Process Compliance

  • Manage Customer Journey
  • Assess Data Maturity
  • Identify and Plug CX blind-spots

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