CX Consulting

Re-invent the operating model to enhance CX across customer touchpoints

Datamatics CX Consulting enables end-to-end consulting and solution framework design to meet the business objective to optimize the customer journey. Our consulting team defines and designs interventions to measure customer engagement across different milestones of the customer journey to provide best-in-class transformative customer experience. We work with business process leaders to assess the existing data landscape, identify gaps, and generate insights to enhance customer experience and engagement across the customer lifecycle. We analyze data, derive insights, and design interventions for customer management, increase growth, increase revenue, and net promoter score.

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Service Offerings


Omnichannel CX Consulting

  • Measure Existing Customer Engagement
  • Touchpoint – Expectation Mapping
  • Align/Re-align Processes
  • Channel Optimization
  • Smart Technology Solutions

Process Compliance

  • Manage Customer Journey
  • Assess Data Maturity
  • Identify and Plug CX blind-spots


Case Study

Enhanced operational Processes

Enhanced Operational Processes and cost optimization through Customer Support Engagement

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Enhancing Customer Experience with Connected Data

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Humanizing the Digital -The AI driven contact centers of the future

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Case Study

Improved Qualified Leads by Three Folds for A Leading Telecom Company

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Evolving Contact Centers into ‘Profit Centers’

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Frequently Asked Questions

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