Superior Customer Experience the way you want it
Over the years, Datamatics Customer Management Solutions (CMS), has partnered with global clients in their business growth by enhancing their customer experience and loyalty. Our state-of-art omni-channel CX centers are powered by a unique blend of customer insights, domain expertise and intelligent automation, enabling us to deliver Superior Customer Experience…the way you want it!
Our domain expertise across key industry sectors of Education, Healthcare, Travel & Hospitality, ECommerce and BFSI enhances CX of our clients’ customer.
Flexibility and Agility are the corner-stones of Datamatics’ insights-infused Customer Management offerings. Apart from providing the hygiene deliverables expected from any reputed contact center, we are able to integrate a number of digital interventions to make your customers’ interactions seamless and personalized.
Datamatics Customer Management Solutions are broadly classified into CX Consulting, CX Management, CX Transformation, and CX Analytics in the Customer operations space. These competencies are delivered through our multi-shore and digitally-enabled Contact Centers in the USA, Philippines and India.
In short, we augment human efforts to transform and future-proof CX to enable interactive experiences the way you & your customer would want it!
Customer brand and ethos permeates in the trainings and workspace culture
Integral part of the customer’s business strategy for leveraging customer’s support center
Support Centre operations through both inbound and outbound customer management services
24x7 business operations through all business channels
English, Spanish, Russian, French, German, Mandarin, Cantonese, Japanese, Indian Languages, APAC Languages
Extensible capacity across different geographies
Customer Management is a comprehensive, full time activity managed by an enterprise or its partner vendor. It comprises multiple activities, such as customer acquisition, customer relationship management, customer support, and customer engagement.
Customer Management reaps significant benefits from Computer Assisted Telephone Interviewing (CATI). It is used for extensive customer surveys and profile creations to understand the voice of the customer as a part of customer management. A human interviewer uses computer keyboard and mouse to record the survey responses elicited during a telephone interview. The data gets directly incorporated in the survey database, which is integrated with live dashboards for querying and researching. Now-a-days CATI platforms are combined with online survey methodologies to improve response from the target audience.
Keeping multiple communication channels open for customers by quoting their unique id, such that the customer has the option to begin where they have left earlier on any channel is omni-channel customer experience management. The customer profile on the customer experience management system should be updated and synchronized with the customer’s latest communication credentials across all channels for a seamless user experience.
It is important for an enterprise or its vendor partner to understand a customer’s journey, deliver great user experience, and understand that customers are humans and not just digital entities. Good customer management influences customer retention and customer loyalty to a significant extent.
Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.