Building Stronger Customer Relationships
With continuously changing business landscape, competition, and technology, managing relationships with customers and prospects has become very critical for enterprises to succeed. Datamatics helps enterprises to manage customer relationships right from customer acquisition to managing day-to-day customer support.
24x7 customer support is the key differentiator of business enterprises having a global footprint. Today, enterprises require technology-assisted articulate support-personnel to well manage their customer queries and requirements through omni-channel time bound fulfilment.
Datamatics offers data-driven customer management services and solutions with well-trained native language speakers. The round the clock shift-managed offering is instrumental in timely fulfillment of customer requirements. Voice log audits and regular monitoring ensure First Time Right service fulfillment.
Omni-channel services by engaging native language experts
Cross-selling / up-selling and high value lead generation through multiple channels
Datamatics is a technology company that builds intelligent solutions enabling data-driven businesses to digitally transform themselves through Robotics, Artificial Intelligence, Cloud, Mobility and Advanced Analytics.
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