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Customer Management Solutions

‘Customer Experience the way you want it, Powered by AI’

The Datamatics Customer Management Solutions (CMS) helps deliver superior customer experience, powered by a unique blend of domain, insights & AI. Our state-of-art Omnichannel Contact Center are ‘Powered by AI’ integrate digital interventions to make your customers’ interactions seamless and personalized; enhance customer experience, loyalty and enable business growth. We Customer Experience (CX) Centers ‘Humanize the Digital’ to create customer experiences that are engaging, customized, and authentic at the same time with a blend of AI and real empathy.

Our services are classified into CX Consulting, CX Management, CX Transformation, and CX Analytics. Our multi-shore and digital contact centers in the USA, Philippines, and India cater to key industries like Education, Healthcare, Travel & Hospitality, ECommerce and BFSI. Our end goal is to deliver Customer Experience the way you want it, Powered by AI!

Service Offerings

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CX Consulting

Chart the Customer Experience Transformation Journey, optimize channels, identify CX blind spots and design process alignments/re-alignments for customer journey optimization

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CX Management

Enhance end-to-end customer experience from lead gen to support, utilizing surveys and interventions for valuable insights.

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CX Transformation

Leverage process automation through technology enablement, digital interventions & AI/ML to provide real-time support to agents. Institutionalize Enterprise Data Management grounds-up to generate reports.

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CX Analytics

Enable a 360-degree view of KPIs, gain insights on customer behaviour, market dynamics, and generate analytics. Generate operational, customer experience, and marketing analytics. 

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Online Proctoring

Offer virtual examination centers for educational institutions and enterprises, enhancing learning quality with future-proof automation solutions.

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Research Technology

Engage futuristic tech for integrated operations, confluence of People-Process-Technology, and reduce total operational costs.

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Technology Stack

dialpad
bitrix24
dixa
cloudtalk
five9
hubspot
talkdesk
nextiva
ringcentral

Our Memberships

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FEATURED CONTENT

Case Study

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Improved The Customer Service Quality For A Fastest Growing Multi-Channel E-Retailer

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Whitepaper

Data and Customer Management Strategy – The AXIS Approach

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Webinar

Humanizing the digital - The AI driven contact centers of the future

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Blog

Optimize Customer Experience Management with Advanced Analytics

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Thoughtcast

Praveer

Enabling superior customer experience with Customer Management Solutions

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Frequently Asked Questions

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