Invert-Logo

 

 

Read Report

CUSTOMER MANAGEMENT SOLUTIONS

‘Customer Experience… the way you want it’

CMS - Customer Management Solutions

 

Ensuring elevated customer experience across the customers’ journey is critical for sustained business growth. Customer Experience is not just driven by a single happy transaction, but by how the overall service is delivered across all touch-points in a customer’s journey.

Flexibility and Agility are the corner-stones of Datamatics’ insights-infused Customer Management and Customer Experience Management offerings. Apart from providing the hygiene deliverables expected from any reputed contact center, we are able to integrate a number of digital interventions to make your customers’ interactions seamless and personalized. This unique blend of operations and insights, would enable you to develop a robust customer experience management strategy that is not only proactive, but also future proofed, and cost-efficient.

Backed by our long-standing and in-depth expertise in domain, technology and analytics, we are confident of driving interactive experiences the way you & your customer would want it!

TALK TO AN EXPERT

OUR CORE OFFERINGScrm-offerings

TECHNOLOGY STACK

crm2-1

 

Our Memberships

CCPA
IBPAP
Asia CEO Awards
chrc
FICCI
India Business Forum

Datamatics Offerings

  • Expand your business and customer base
  • Acquire new business through intelligent cross-selling and upselling

Know More

  • Engage and service existing customers with digital enablement powered by PureConnect, Salesforce, freshdesk, sugarcrm, and HubSpot
  • Interact with customers through omni-channel customer management

Know More

  • Build customer loyalty through proactive support, issue resolution, and follow-ups
  • Offer proactive after-sales support

Know More

  • Offer Analytics-enabled collections and customer risk management
  • Improve collections through digital innovations

Know More

  • Transform conventional customer management solutions through enhanced Digital Experience
  • Engage customers with integrated digital solutions

Know More

  • Virtual examination centers for educational institutes as well as enterprises
  • Enhance the learning quality through future-proof automation solutions

Know More

CMS_page_banner

Frequently Asked Questions

Let's Take Our Conversation Ahead