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CUSTOMER MANAGEMENT SOLUTIONS

Digital Solutions for Superior Customer Experience

CMS - Customer Management Solutions

 

With technology leveling the competitive advantage across industries and players, businesses are increasingly looking at Customer Experience (CX) as their key differentiator. In today’s world, customer-centricity is the topmost priority for companies. This has brought customer management solutions to the heart of value creation.

Datamatics with its deep understanding of customer management and expertise in technology has been at the forefront of this CX revolution. It understands the customer’s need of having superior and consistent customer experiences across the entire Customer Journey Cycle. By leveraging digital interventions, Robotic Process Automation (RPA) and AI/ML driven automations at each stage, Datamatics offers much beyond conventional contact center solutions. Datamatics ensures that not only it is listening to the customers, but is also proactively responding to their requirement of building lasting relationships.

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Digital Solutions for Superior Customer Experience

DATAMATICS ADVANTAGE

Customer CentricityCustomer Centricity

Customer brand and ethos permeates in the trainings and workspace culture

Business PartnerBusiness Partner

Integral part of the customer’s business strategy for leveraging customer’s support center

Inbound & Outbound Services

Inbound & Outbound Services

Support Centre operations through both inbound and outbound services

Inbound, Outbound, Chat & Email - Customer Support OfferingsOmni-channel Support

24x7 business operations through all business channels

Multi-lingual CapabilitiesMulti-lingual Capabilities

English, Spanish, Russian, French, German, Mandarin, Cantonese, Japanese, Indian Languages, APAC Languages

Cross-trained FTEs

Cross-trained FTEs

Extensible capacity across different geographies

Omnichannel Customer Management Solutions

 

Datamatics Offerings

  • Expand your business and customer base
  • Acquire new business through intelligent cross-selling and upselling

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  • Engage and service existing customers with digital enablement powered by PureConnect, Salesforce, freshdesk, sugarcrm, and HubSpot
  • Interact with customers through omni-channel customer management

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  • Build customer loyalty through proactive support, issue resolution, and follow-ups
  • Offer proactive after-sales support

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  • Offer Analytics-enabled collections and customer risk management
  • Improve collections through digital innovations

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  • Transform conventional customer management solutions through enhanced Digital Experience
  • Engage customers with integrated digital solutions

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  • Virtual examination centers for educational institutes as well as enterprises
  • Enhance the learning quality through future-proof automation solutions

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