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Customer Management Solutions

Superior Customer Experience the way you want it

CMS - Customer Management Solutions


Over the years, Datamatics Customer Management Solutions (CMS), has partnered with global clients in their business growth by enhancing their customer experience and loyalty. Our state-of-art omni-channel CX centers are powered by a unique blend of customer insights, domain expertise and intelligent automation, enabling us to deliver Superior Customer Experience…the way you want it!

Our domain expertise across key industry sectors of Education, Healthcare, Travel & Hospitality, ECommerce and BFSI enhances CX of our clients’ customer.

Flexibility and Agility are the corner-stones of Datamatics’ insights-infused Customer Management offerings. Apart from providing the hygiene deliverables expected from any reputed contact center, we are able to integrate a number of digital interventions to make your customers’ interactions seamless and personalized.

Datamatics Customer Management Solutions are broadly classified into CX Consulting, CX Management, CX Transformation, and CX Analytics in the Customer operations space. These competencies are delivered through our multi-shore and digitally-enabled Contact Centers in the USA, Philippines and India.

In short, we augment human efforts to transform and future-proof CX to enable interactive experiences the way you & your customer would want it!



Our Memberships

Asia CEO Awards
India Business Forum

Our Integrated Customer Management Solutions

  • Assess and measure As-Is customer experience levels to chart the Customer Experience Transformation journey
  • Assess data maturity, generate process intelligence, and create interventions for channel optimization
  • Identify CX blind-spots and design process alignments/re-alignments for customer journey optimization

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  • Improve customer experience across the customer journey from targeted lead generation to customer support, maintenance, and beyond
  • Generate valuable insights about customer experience by using surveys and interventions at key milestones across the customer journey

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  • Leverage process automation through technology enablement
  • Use Artificial Intelligence/Machine Learning and digital interventions to provide real-time support to agents during customer calls
  • Institutionalize Enterprise Data Management ground-up to generate reports

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  • Enable a 360-degree view of different KPIs
  • Insights on customer behaviour, market dynamics, competition, products, services & demand in the market
  • Generate operational, customer experience, and marketing analytics

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  • Virtual examination centers for educational institutes as well as enterprises
  • Enhance the learning quality through future-proof automation solutions

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