Invert-Logo

Customer Experience Management Solutions

Customer Experience the way you want it, Powered by AI

The Datamatics Customer Experience Management Solutions helps deliver superior customer experience powered by a unique blend of domain, insights & AI. Our state-of-the-art Omnichannel Contact Center is ‘Powered by AI’. We integrate digital interventions to make your customers’ interactions seamless and personalized, enhance customer experience, loyalty and enable business growth. Our Customer Experience (CX) Centers ‘Humanize the Digital’ to create customer experiences that are engaging, customized, and authentic at the same time; with a blend of AI and real empathy.

Our services are classified into CX Consulting, CX Management, CX Transformation, CX Analytics and CX Powered by AI. Our multi-shore and digital contact centers in the USA, Philippines, and India cater to key industries like Education, Healthcare, Travel & Hospitality, ECommerce and BFSI. Our end goal is to deliver Customer Experience the way you want it, Powered by AI!

Submit An Inquiry

Service Offerings

icon-CX-Consulting

CX Consulting

Chart the Customer Experience Transformation Journey, optimize channels, identify CX blind spots and design process alignments/re-alignments for customer journey optimization

Learn More
icon-CX-Management

CX Management

Enhance end-to-end customer experience from lead gen to support, utilizing surveys and interventions for valuable insights.

Learn More
icon-CX-Transformation

CX Transformation

Leverage process automation through technology enablement, digital interventions & AI/ML to provide real-time support to agents. Institutionalize Enterprise Data Management grounds-up to generate reports.

Learn More
icon-CX-Analytics

CX Analytics

Enable a 360-degree view of KPIs, gain insights on customer behaviour, market dynamics, and generate analytics. Generate operational, customer experience, and marketing analytics. 

Learn More
icon-CX-Powered-by-AI

CX Powered by AI

Omnichannel CX centers to deliver consistent customer experience, innovation, personalization at scale, real-time customer insights, agent agility, reducing operational and guaranteed customer loyalty in the long run.  

Learn More
icon-Research-Technology

Research Technology

Engage futuristic tech for integrated operations, confluence of People-Process-Technology, and reduce total operational costs.

Learn More
icon-Online-Proctoring

Online Proctoring

Offer virtual examination centers for educational institutions and enterprises, enhancing learning quality with future-proof automation solutions.

Learn More
SuperCX-01

SuperCX

This comprehensive solution encompasses omnichannel capability, an in-built case management system, automated quality with voice of customer, Agent Assist and next best action, AI, Analytics and Open AI Integration. 

Learn More

Happy Customers Make Us Happy

Smarter-Services-Ltd-client-Logo

"Datamatics's commitment and investment in the goals and successful growth of the proctoring department and by extension SmarterServices as a whole, are unmatched. This partnership continues to grow and evolve. I highly value the feedback and opinions of the Operations and Leadership teams assigned to our account."

Director of Proctoring
Smarter Services Ltd

Happy Customers Make Us Happy

The-Conference-Board-client-logo

"The team has delivered the project on time and with little to no issues with quality or deliverability."

Digital Marketing Manager
The Conference Board

Our Memberships

ccpa-logo-new
IBPAP-logo-new
chrc-logo-new
ficci-logo-new
india-business-forum-logo-new
MRSI
MSPA

Technology Stack

dialpad
bitrix24
dixa
cloudtalk
five9
hubspot
talkdesk
nextiva
ringcentral
CMS_page_banner

FEATURED CONTENT

Case Study

AUGMENTED-REALITY-(AR)-BASED-MOBILE-APP-TO-CREATE-IMMERSIVE-USER-EXPERIENCE-FOR-ONLINE-FURNITURE-STORE-thumbnail

Improved The Customer Service Quality For A Fastest Growing Multi-Channel E-Retailer

Read More | More Case Studies

Whitepaper

Transform into Omnichannel Contact Centers through Technology-convergence for Holistic Customer Management

Read More

Webinar

Humanizing the digital - The AI driven contact centers of the future

Watch Now

Blog

AI-backed Omnichannel Digital Contact Centers to Deliver Superior CX

Read More

Analyst Report

Analyst-Quadrant-SPARK-Matrix-ContactCentreOutsourcing-2024

Leaders in the Quadrant Knowledge Solutions SPARK Matrix for Contact Centre Outsourcing Services 2024

Read More

Frequently Asked Questions

Request For Service