CX Management

Enhance the omnichannel customer journey across the lifecycle utilizing best-in-class contact center practices & technology

Customer Acquisition Solution

Datamatics CX Management manages different processes and measures performance across the product or service lifecycle; right from acquiring, maintaining, selling, updating, and retaining. Our offerings help augment agent expertise with real-time information about the customers to support them across their lifecycle. The offerings are process, function & industry agnostic. We support customers with our omnichannel contact centers backed by insights generated from a single source of truth. The offering leverages technologies over a convergent tech stack to build a digitally-enabled Cloud Contact Center.

Datamatics Customer Experience Management Offerings

Pre-sales Support  - Customer Acquisition Solutions

Acquisition & Marketing

  • Inbound and Outbound
  • Targeted Lead Generation
  • Marketing Automation
  • Upselling and cross-selling
  • Data mining
  • Direct marketing
  • Back-office operations
  • Enrolments/Subscriptions
Tele-Sales & Pre-Sales Support - Customer Acquisition Solutions

Innovation & Product Insights

  • Telephonic/Online Consumer Insight surveys
  • Campaign Management
Tele-Sales & Pre-Sales Support - Customer Acquisition Solutions

Maintenance & Retention

  • Omnichannel Customer Support (CSRs)
  • Technical Helpdesk (TSRs)
  • Digital Proctoring
  • Queries & Complaints
  • Refunds & Disputes
  • Product & Service Surveys
  • CSAT / NPS Surveys
  • Loyalty Campaigns

Frequently Asked Questions

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