Enhance the omnichannel customer journey across the lifecycle utilizing best-in-class contact center practices & technology
CX Management
Enhance the omnichannel customer journey across the lifecycle utilizing best-in-class contact center practices & technology
Datamatics CX Management manages different processes and measures performance across the product or service lifecycle; right from acquiring, maintaining, selling, updating, and retaining. Our offerings help augment agent expertise with real-time information about the customers to support them across their lifecycle. The offerings are process, function & industry agnostic. We support customers with our omnichannel contact centers backed by insights generated from a single source of truth. The offering leverages technologies over a convergent tech stack to build a digitally-enabled Cloud Contact Center.
Service Offerings
Acquisition & Marketing
Inbound and Outbound
Targeted Lead Generation
Marketing Automation
Upselling and cross-selling
Data mining
Direct marketing
Back-office operations
Enrolments/Subscriptions
Innovation & Product Insights
Telephonic/Online Consumer Insight surveys
Campaign Management
Maintenance & Retention
Omnichannel Customer Support (CSRs)
Technical Helpdesk (TSRs)
Digital Proctoring
Queries & Complaints
Refunds & Disputes
Product & Service Surveys
CSAT / NPS Surveys Loyalty Campaigns
Featured Content
Case Study
Enhanced Operational Processes and cost optimization through Customer Support Engagement
Datamatics CX Management helps build the brand experience for businesses by attuning the customer experience across the sales, marketing, and customer service journey, from prospecting, onboarding, to end-of-life.
How does Datamatics CX Management support innovation and product insights?
Datamatics CX Management use different surveys and interventions to understand the consumer experience while using different products and services. The insights thus derived enable businesses to innovate their products and services.
