CX Management

Enhance the omnichannel customer journey across the lifecycle utilizing best-in-class contact center practices & technology

Datamatics CX Management manages different processes and measures performance across the product or service lifecycle; right from acquiring, maintaining, selling, updating, and retaining. Our offerings help augment agent expertise with real-time information about the customers to support them across their lifecycle. The offerings are process, function & industry agnostic. We support customers with our omnichannel contact centers backed by insights generated from a single source of truth. The offering leverages technologies over a convergent tech stack to build a digitally-enabled Cloud Contact Center.

Submit An Inquiry

Service Offerings


Acquisition & Marketing

  • Inbound and Outbound
  • Targeted Lead Generation
  • Marketing Automation
  • Upselling and cross-selling
  • Data mining
  • Direct marketing
  • Back-office operations
  • Enrolments/Subscriptions

Innovation & Product Insights

  • Telephonic/Online Consumer Insight surveys
  • Campaign Management

Maintenance & Retention

  • Omnichannel Customer Support (CSRs)
  • Technical Helpdesk (TSRs)
  • Digital Proctoring
  • Queries & Complaints
  • Refunds & Disputes
  • Product & Service Surveys
  • CSAT / NPS Surveys Loyalty Campaigns

Featured Content

Case Study

Enhanced operational Processes

Enhanced Operational Processes and cost optimization through Customer Support Engagement

Read More


Data and Customer Management Strategy – The AXIS Approach

Read More


Humanizing the Digital -The AI driven contact centers of the future

Watch Now


Optimize Customer Experience Management with Advanced Analytics

Read More



Evolving Contact Centers into ‘Profit Centers’

Watch Now

Frequently Asked Questions

Request For Service