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Automation & Artificial Intelligence are rapidly growing markets, and the pandemic has accelerated the automation journey for many enterprises by multiple folds. In sync, Datamatics has been using automation in process-intensive areas for the last many years. We launched a new version of TruCap+, enabling enterprises to achieve end-to-end processing of documents with higher accuracy. The newly released IDP product has pre-built AI/ML capabilities and can process documents without a template. There have been significant investments to enhance our AI product portfolio, says Rahul Kanodia, Vice Chairman & Chief Executive Officer, Datamatics, in conversation with Elets News Network (ENN).
The outbreak of COVID-19 has transformed the way businesses are run globally. What changes in terms of leadership did you witness at Datamatics?
The COVID-19 was a challenging time that the world has never faced before. I take pride that the Datamatics team successfully steered the organization out of the situation. With the sudden lockdown, our IT Services & BPM team faced several challenges in delivering critical services to keep the client’s business up and running. The Datamatics team collaborated closely to ensure that all our employees are safe and transition smoothly to a WFH set-up. Emergency Response Team (ERT) has been set up to monitor the situation on the ground and address employee concerns. At the same time, we remained committed to our customers and partners. Our employees worked round the clock, supporting the clients and ensuring there is no fall-back. Our customer-facing team actively engaged with the client to understand their business priorities & re-align the services accordingly.
We lost some of our valuable employees to the pandemic. However, the Leadership and HR firmly stood with their families and ensured that they bounced back with strong HR support and measures that were always a part of the organization’s fiber.
Amid the Pandemic, technology is driving the operations of a majority of firms. How are emerging tech like Artificial Intelligence, Automation helping you level up?
Automation & AI are rapidly growing markets, and the pandemic has further accelerated the automation journey for many enterprises. Globally many enterprises were leveraging RPA and AI / ML in certain areas to improve productivity. However, as the pandemic disrupted the supply chain and its operations, many realized that they are still at an initial digitization stage. Until and unless they ramp up, adopt digitalization faster, their business may be at stake. In a dynamic world, where you see a new set of challenges every other day, technology can be your most significant enabler.
Datamatics has been using automation in process-intensive areas for the last many years. Our intelligent automation suite of products – TruBot, TruCap+, TruBI, to TruAI-has evolved from our traditional BPM services. Our strong background in IT Services coupled with our strong services back makes us a partner of choice for enterprises in their digital transformation journey.
How do you ensure ‘Near-to-Real’ Immersive Experiences to customers and partners with AR/VR?
Datamatics Augmented Reality (AR) / Virtual Reality (VR) practice has provided an immersive experience to customers for a long time now. The pandemic showed the world how to see this technology from a new perspective and use it for different use cases in the corporate and educational sectors.
Datamatics’ repository of AR / VR use cases is testimony to its endeavors in enabling businesses to improve user experience and future-proof their businesses. It was already in use in gaming, retail, and digital marketplace. Its newfound use in education, manufacturing, and healthcare is important in the pandemic and post-pandemic world.
Would you like to tell us about Digital Workplace Solution? How is it ensuring business continuity especially in the BFSI sector?
Datamatics’ Digital Workplace Solution is a cloud-based, paperless digital office solution. It offers a remote collaborative workspace that is highly customizable to suit modern-day business requirements. It enables businesses to embrace an agile, safe, and scalable solution that future proofs business operations, and improves efficiency and productivity manifolds. The anytime anywhere access supports WFH and ensures business continuity in almost all industry sectors including public services, manufacturing, banking, financial services, insurance, and all data and process-intensive domains.
Datamatics has completed more than 150 digital office projects globally. We recently did a successful implementation at UTI Mutual Fund. UTI Mutual Fund has more than 160 financial centres across India and we helped them to set-up a paperless digital office in record time.
What’s TruBot RPA? How will it be helpful in navigating through the COVID-19 crisis?
TruBot is Datamatics’ flagship RPA product. TruBot is an enterprise-grade, multi-skilled bot that automates a range of rule-based & repetitive processes. It supports multiple environments, multi-way data transfer between productivity tools and applications, such as MS Office, enterprise ERPs, F&A applications, web applications, virtual environments, mainframes, and much more. Its low code design has an in-built library of reusable components and a visual workflow.
Automation has been a significant enabler during the COVID-19 crisis. TruBot has allowed enterprises to operate with a reduced workforce and manage their operations remotely by automating their business-critical processes. Datamatics launched Enterprise Support Program offering TruBot licenses at no cost for six months to help enterprises navigate the business risk and mitigate productivity losses.
We are associated with major banks in India and worldwide, helping them fast-track their automation journey. Our Intelligent Automation platforms empower banks to improve customer interactions, provide early fraud detection & prevention and build many more decision support systems across multiple enterprise touchpoints.
What are your innovation plans for 2021?
Datamatics has extensively invested in research on emerging technologies such as Artificial Intelligence, Machine Learning, Analytics, NLP, Blockchain, and Robotics. Datamatics’ R&D center and incubation hub, DataLabs, strives to create intelligent solutions for complex challenges faced by businesses and governments in today’s data-driven economy.
We are one of the few vendors having a complete suite of automation platforms. We will continue to invest in our Intelligent Automation (IA) products, including TruBot (RPA), TruCap+ (Intelligent Document Processing), TruAI (Artificial Intelligence), and TruBI (BI & Advanced Analytics). We launched a new version of TruCap+, enabling enterprises to achieve end-to-end processing of documents with higher accuracy. The newly released IDP product has pre-built AI/ML capabilities and can process documents without a template. There have been significant investments to enhance our IA product portfolio.
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.