Leaders in the Quadrant Knowledge Solutions SPARK Matrix for Contact Centre Outsourcing Services 2024
September 2024
The Quadrant Knowledge Solutions SPARK Matrix™ 2024 assessment provides an in-depth analysis of the global contact center outsourcing services market, key trends, market dynamics, and the competitive positioning of the top 26 vendors.
The report highlights Datamatic's strong positioning in the Contact Center Outsourcing Services (CCOS) market through its AI-powered Digital Experiences. With multilingual omnichannel contact centers, Datamatics delivers exceptional customer service and experiences that boost CSAT and loyalty.
AI investment has surged, especially in generative AI, but its business value is still falling short of expectations. The report profiles rapidly advancing AI technologies like autonomous systems and responsible AI, offering guidance for leaders to focus on more promising innovations beyond generative AI for better investment returns.
Read the Everest Group Intelligent Document Processing (IDP) Products PEAK Matrix Assessment 2024
April 2024
Everest Group recently released the Intelligent Document Processing (IDP) Products PEAK Matrix Assessment 2024. The report provides an overview of 26 IDP technology providers, segmented into the categories of Leaders, Major Contenders, Aspirants, and Star Performers. Datamatics has been recognized as a "Major Contender" in this space.
TruBot features as a 'Major Contender' in Everest's Robotic Process Automation (RPA) – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020
%20-%20%20Datamatics.jpg?width=799&quality=low "High-Res PEAK Matrix 2024 - Intelligent Document Processing (IDP) - Datamatics")
