Over the last several years, the digital paradigm has disrupted every sphere of human activity and has created new challenges and opportunities for enterprises. Lack of customer data, identifying business processes that need to be overhauled , demonstrating RoI with CX initiatives, addressing customer privacy concerns and organizational silos are some of the challenges that have discouraged enterprises from implementing a coherent CX strategy. According to a recent IDC survey, only 7% of the enterprise respondents claimed to be an enterprise-wide digital business while 50% of IT and business leaders in a recent Adobe Survey said that they do not have any Customer Experience (CX) initiatives or tech capability in place.
To help enterprises make significant strides towards their digital and customer experience goals, Datamatics offers digital consulting services to help your organization scale the digital maturity curve faster than the competition. We help you to digitalize specific business processes rather than attempting a complete digital overhaul of your IT systems. This would not only help to build trust internally within the enterprise but also demonstrate outcomes from digital initiatives and ultimately realize faster RoI. Once the business processes are identified, our strong delivery team skilled in various technologies can help you in areas like web application development, mobile application maintenance services, game development, wearables, mobile app user experience, AI/ML Modeling and AR/VR. We also help software product companies accelerate innovation with web and mobile product engineering services.
TALK TO AN EXPERT