The Next Chapter of India – Philippines Outsourcing Is AI-Led
Overview
The India–Philippines outsourcing relationship is entering a new phase. In this Thoughtcast, Praveer Chadha looks ahead to a model increasingly shaped by AI, technology, and outcome-based services. He discusses how the two countries can build on their established BPM strengths while moving toward higher-value work and a more technology-led partnership for global enterprises.
Key Takeaways
How outsourcing is evolving from traditional delivery toward AI-led, outcome-based services
Why higher-value technology work can become a larger part of India–Philippines collaboration
How the two countries can build on their established BPM strengths for the next phase of growth
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