Mumbai, December 02, 2019: Datamatics Global Services Ltd. (DGSL), a global IT & BPM company, today announced that it had won the runners-up in the IBS Intelligence Global FinTech Innovation Awards 2019 in the Best Process Automation Initiative using the RPA category. Datamatics received this recognition for enabling a leading private sector bank in India to increase its customer satisfaction level by 90% by bringing in end-to-end automation using its RPA product, TruBot. The awardees were recognized at the IBS Intelligence Global FinTech Innovation Awards ceremony held on 22nd November 2019 at Four Seasons, Mumbai.
IBSI Fintech Project and Innovation Awards 2019 honors fintech service providers and banks for excellence in banking technology solution implementations and innovations. The submissions were assessed based on several factors such as Program Complexity, Program Governance, Best Practices & Tools Adopted, Originality & Simplicity, Adaptability of the concept, Innovation Excellence, and Customer Impact.
The award recognizes Datamatics for automating the “Customer Service Request Process” for a leading private sector bank in India. The client received a huge volume of unstructured requests from their customers for periodic account statements. Datamatics RPA product – TruBot automates the process, and the AI component of TruBot reads the requests coming in various formats and converts them into a structured format that helped the client achieve 100% accuracy and improve process speed. The client can now handle more transactions due to faster and automated processing of requests.
Robin Amlôt, Managing Editor of the IBS Journal said, “Fintech is transforming banking and financial services. The IBS Intelligence Global FinTech Innovation Awards identified the best in the business around the world, and Datamatics’ TruBot was recognized in the CoolTech Innovation category Best Process Automation Initiative using RPA.”
Speaking on occasion, Mr. Mitul Mehta, SVP & Head, Marketing & Communications, Datamatics Global Services Ltd. said, “Robotic Process Automation has played a vital role in transforming banking processes and delivering exceptional customer services. Being a partner to leading Banks and Financial Services companies across the globe, Datamatics has helped them start and scale their intelligent automation journey. We are delighted to be recognized in the IBS Intelligence Global FinTech Innovation Awards 2019.”
Datamatics TruBot is an enterprise-grade, multi-skilled RPA product that automates a range of repetitive and rule-based processes. TruBot has more than 96 customers globally and has automated over 800 processes.