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Mumbai, September 20, 2018: RPA is gradually gaining momentum. However, when it comes to identifying and selecting the right processes for RPA, some enterprises are at sea because some operations are more suited for automation whereas some are not. Strategizing is one thing and implementation is quite another. Internalizing a technology and selecting the right process for the exercise requires a lot of thinking-through prior to implementation. However, as a thumb rule, processes that are manual, repetitive, and rule-based are more suited for RPA implementation.
Some reservations exist about the implementation of RPA at an enterprise level. Using products for mere desktop level RPA automation does not translate into automation at the enterprise level. Statistics say that 30- 50% initial RPA implementation projects fail (Report: Get Ready for Robots – Ernst & Young). With this, businesses are perplexed about achieving the desired results after investing in the technology.
In order to gain a successful outcome, the business needs to first select the correct process. They also need to specify what is expected (and what is not expected) from the implementation similar to a Six Sigma DMAIC project implementation. For example: RPA will improve the process speed by at least 5X. To put it simply, for an RPA implementation, a business needs to define the criteria based on which they can ‘select the right process for automation’.
Robotic Process Automation implementation is a significant cultural shift for most enterprises that are mid-way in their technology transformation. Additionally, a bias exists because of the mixed market sentiments about the technology. Despite the impediments, a business can ensure a seamless transformation and achieve maximum benefit from RPA by selecting the right processes for RPA. Towards this goal, a business needs to implement a step-by-step approach for adopting RPA:
Define the Vision: Different groups have different goals for RPA implementation. Some use the technology for scaling purposes. Others use it for regulatory compliance. Some businesses use process automation to achieve baseline performance. A few businesses want to internalize it for increasing process efficiency and others for enriching customer experience. Hence it is a primary requisite to pen-down the vision / main business goals for the RPA implementation and undertake to coach and mentor the prime stakeholders in the exercise. These stakeholders further serve as the RPA evangelists in the enterprise.
Set-up a Governance team: An organizational C-suite and the immediate next rung are vast treasure troves of information. Selecting a project sponsor and setting up a Governance team from this base immensely helps in fine tuning the organizational processes, and going further, in selecting the processes that are just right for automation. Also defining a proper Responsibility and Accountability matrix helps for a seamless RPA adoption.
Select Appropriate Technology & Implementation Partner: System Integrators, who can chart the RPA implementation road map as well as take the exercise to culmination, are a rare breed. Select technology vendors and integrators who have the right knowledge base and have a hands-on enterprise-level RPA implementation experience.
Define Checklists and Frameworks: These tools help to clearly chart the agenda for an RPA overhaul. Working within a framework of Rules-driven processes, helps to achieve the maximum mileage and RoI from RPA.
Businesses can safely select processes, which involve any of the following criteria, for the business-transformation:
Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.