Creating Compelling Customer Experiences
Creating Compelling Customer Experiences
Industry 4.0 coupled with easily accessible internet, new technologies, technological advancements and internet trends are transforming enterprise web portals. More collaborative, socially interactive and user experience driven, they empower users to harness the potential of content, data, and design.
Datamatics has a dedicated practice that focuses on enterprise portal development, content management, and collaboration. Datamatics leverages various collaboration platforms and technologies to provide solutions that meet your enterprise’s specific needs.
A healthy amalgamation of user experience design and workflow on the backdrop of a safe and secure digital collaboration platform, Datamatics enterprise portal practice enables businesses to leverage their brand on the fulcrum of seamless digital user experience for their customers.
The enterprise web portal is the main identity of a business in the public domain and assumes a strong presence in the omni-channel customer interaction. Through a highly responsive design and web portal development, Datamatics enables brands to guide their customers’ through a unique and user-specific digital journey.
The integrated front-end and back-end enables the business to keep track of their visitors as well as leads in an agile environment and enhances the user experience through guided follow-ups across their knowledge management assets.
Web portal projects
Highlights the joint capability of Microsoft and Datamatics and are a rich source of subject matter expertise to clients
Person-months of portal experience
Enterprise Portals offer role-based access to authorised employees to the companies different assets – content, data, and business applications. It is a safe and secure platform for knowledge management, knowledge transfer, and collaboration.
The globally preferred and popular Enterprise Portal software includes Microsoft SharePoint, Sitecore, Drupal, and Liferay.
User Experience Design (UXD) is a specialized discipline that involves designing the layout of an enterprise system to offer the best experience to its users. Enterprise Portals are one category of enterprise systems that are widely accessed by business users within an enterprise domain and outside through a secure enterprise protocol. UXD, as a discipline builds unique, accessible, and practical experiences for users, who interact with the system on a regular basis. It ensures that the layout requires minimum navigation and a lesser number of clicks to reach the specific target destination screen. It also manages the easy and uncluttered placement of elements on each screen. It forms an integral part of the enterprise’s brand and builds positive emotions while interacting with the Enterprise Portal.
Role-Based Access Control or RBAC offers a restricted access as per the role of the user in the enterprise hierarchy. It allows users to access only that content and assets, which they require to perform a specific job.
RBAC is permissions-based and includes several factors, such as job, responsibility, and authorization. It decides whether a user is an administrator, manager, or end-user. It also offers access, such as read-only, create, and modify.
RBAC improves operational efficiency, improves compliance, increases visibility, reduces operational costs, and eliminates data leaks. It forms an integral part of any business system, in general, and Enterprise Portals, in specific.
Design Thinking considers user-level challenges in handling a system, defines user problems, designs innovative solutions to overcome the problems, and conducts user acceptance tests. It forms an integral part of design and development of modern Enterprise Portals.
Datamatics is a technology company that builds intelligent solutions enabling data-driven businesses to digitally transform themselves through Robotics, Artificial Intelligence, Cloud, Mobility and Advanced Analytics.