Leveraging data from each touch point across the customer journey to deliver actionable insights & tangible business impact
CX Analytics
Leveraging data from each touch point across the customer journey to deliver actionable insights & tangible business impact
Datamatics CX Analytics enables businesses with insights to deliver better and consistent customer experience. We enable real-time and actional insights across customer behavior, markets, competitors, and demand. Our offerings include operational analytics, contact center workforce performance, customer experience measurement, customer and marketing insights, voice of the customer analysis in an omnichannel environment, sentiment analysis, to omnichannel marketing & lead generation analytics, and business revenue KPIs analytics.
We create a ‘Connected Data Ecosystem’ for businesses to identify gaps and take corrective actions through intelligent interventions, and take their data maturity to the next level to gain a 360-degree view of the customer.
Datamatics CX Analytics generates real-time and actionable insights across all touch-points in the customer journey. We provide a deeper understanding of the customer to drive better interaction, experience & outcomes.
How does Datamatics Customer Experience Analytics help businesses?
Datamatics CX Analytics enables businesses to leverage data to generate insights across their omnichannel journey. We enable businesses to identify gaps in the existing data practices and bridge them through intelligent interventions.
