Datamatics Omnichannel Customer Experience leverages AI to provide a unified experience that are personalized at every touchpoint in the customer journey. We understand the path your customer travels – right from the first touch-point to nurturing. Right from unifying customer data, personalizing interactions, customer journey mapping, unified workplace for agents, AI-driven bots and workflows, we provide a holistic customer-centric experience every time the customer interacts with a brand. and amplify every interaction across channels. Across channels, we not just automate, but our AI approach acts as an ally to enhance the human touch, build relationships, solve complex issues, and truly understand your customers.
Omnichannel Contact Centers leverage Cloud Native environment to respond to customer queries received through multiple modes, such as email, SMS, social media channels, whattsapp, telephone calls, etc.
How can you deliver better customer experiences with Responsible AI-powered omnichannel Contact Centers?
Responsible AI-powered omnichannel Contact Centers join the dots between customer interactions across different modes of communication and identify underlying patterns. Based on the detected patterns and the nearest matching customer persona, the system auto-suggests recommendations for guiding the agents and, hence, the customer along a holistic customer journey.
How can Responsible AI enable a unified view in an omnichannel Contact Center?
Responsible AI does not unify data; however, it connects information contextually across different data sources and offers a prescriptive course of action.
What is the role of Conversational AI and virtual assistants in Contact Centers?
Virtual Assistants powered by Conversational AI and Natural Language Processing offer a dynamic and intelligent approach to answering customer queries in a 24x7 environment. It helps achieve Customer Experience Excellence and reduces operational costs.
