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- ABOUT US
Datamatics CX Transformation transforms the CX landscape to make it best-in-class and future ready. We do this by transforming the technology landscape, transforming processes, transforming agent experience & transforming data. CX Transformation connects People, Process and Technology to improve business performance while reducing Cost to Serve, Total Cost of Ownership, and Operational Costs. We eliminate complexities, automate processes, digitize information assets, optimize CX channel operations, and augment agents with information and digital tools. Our offerings transform customer satisfaction into customer delight; thus improving revenue ratios and lowering cost ratios.
Datamatics CX Transformation transforms the Customer Service landscape towards a future-ready enterprise by augmenting the agent skills and experience through data-driven interventions to deliver world-class customer experience.
Datamatics CX Transformation reduces operational costs, improves customer stickiness and customer advocacy, and generates higher revenue.