Transform Customer Experience to enhance customer lifetime value
Datamatics CX Transformation transforms the CX landscape to make it best-in-class and future ready. We do this by transforming the technology landscape, transforming processes, transforming agent experience & transforming data. CX Transformation connects People, Process and Technology to improve business performance while reducing Cost to Serve, Total Cost of Ownership, and Operational Costs. We eliminate complexities, automate processes, digitize information assets, optimize CX channel operations, and augment agents with information and digital tools. Our offerings transform customer satisfaction into customer delight; thus improving revenue ratios and lowering cost ratios.
Datamatics CX Transformation Offerings
Cloud Telephony and Omnichannel CX Management
Automate processes towards People, Process, and Technology convergence
Leverage connected ecosystems to improve CX
Process Automation
Leverage technology enablement to automate and optimize processes
Optimize total cost of ownership
Agent Augmentation
Leverage AI/ML and digital interventions to support agents during calls in real-time through customer-specific dashboards and pop-ups
Enterprise Data Management System
Identify gaps to build single source of truths and design ground-up digital interventions to bridge the gaps
Frequently Asked Questions
What is Datamatics CX Transformation?
Datamatics CX Transformation transforms the Customer Service landscape towards a future-ready enterprise by augmenting the agent skills and experience through data-driven interventions to deliver world-class customer experience.
How does Datamatics CX Transformation benefit businesses?
Datamatics CX Transformation reduces operational costs, improves customer stickiness and customer advocacy, and generates higher revenue.
