In an increasingly dynamic market facing continuous upheavals, businesses have to be agile to stay ahead of the competition. An AI-first approach enables businesses to see through unforeseen circumstances and pre-empt major issues that can arise, in time. The same proactiveness when harnessed in Customer Experience Management (CXM) by using the AI-first approach, improves the effectiveness of the CXM strategies by manifolds.
Key Takeaways
Tapping into customer sentiment is primary to Customer Experience Management across industries
Institutionalizing AI-first digital platforms with innovative strategies increases the program's efficiency
AI-driven recommendations, pre-emptive issue resolutions, reward programs, etc., are just some of the strategies
