With businesses expanding their operations across the globe, they have to field customer queries round-the-clock. It mandates supporting prospective customers with a customer experience that helps drive value for the business. It requires engaging technology to optimize costs, efficiency, and productivity.
ServiceNow offers low-code/no-code digital platforms that institutionalize self-learning virtual agents underpinned by digital workflows that allow businesses to serve the global customer.
ServiceNow-powered Digital Virtual Agents enable enterprises to gain an edge over the competition by deploying a highly responsive customer-facing platform that augments omnichannel customer service. It helps enterprises to “service” prospects and customers “right now”.
Key Takeaways
ServiceNow offers AI/ML/NLP-powered low-code/no-code digital platforms that institutionalize self-learning digital virtual agents.
The highly responsive customer-facing platform augments omnichannel customer service to gain a competitive edge.
It helps enterprises to “service” prospects and customers “right now” which is so necessary for Contact Centers and CCaaS.
