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Businesses face inherent risks of disruptions in business continuity amidst emergency situations such as lockdowns, pandemics, wars, storms, et al. Manual efforts and semi-automation does not help to stop the resulting avalanche in time. Businesses need to stop the cascading effects on operations and the wider ecosystem to minimize damage.
Service industry, which caters to customers across cross sections of society, naturally faces the brunt in such situations resulting in loss in productivity and revenue. In order to avoid undesirable fallouts, the businesses have to take prompt action to ensure sustenance and business continuity.
Service industry comprises banks, retail, health care, hospitality industry, real estate, educational services, social work, information technology services, recreation, media, communications, gas, electricity, and water supply. All these are essential services and cannot afford downtime.
Intelligent Automation solutions such as chatbots not only future-proof business but also disaster-proof them. The unmanned assistance during disrupted business circumstances enables service industry businesses to stay relevant and stay ahead in changing business scenarios.
Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.