Bridging the Gap Between Back-Office and Front-Office
Navin Gupta - EVP & Head BPM Services, Datamatics
Overview
CXOs of today are focusing on customer-centricity more than anything. Navin Gupta, in this Thoughtcast, explains how companies are bridging the wide gap of back-office and front-office with the help of Digitization to improve customer experience.
Key Takeaways
Consumer centricity is universally a high priority
Digital initiatives remain top priorities for the Financial industry
