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Bridging the Gap Between Back-Office and Front Office Thoughtcast

Bridging the Gap Between Back-Office and Front-Office

Navin Gupta - EVP & Head BPM Services, Datamatics


CXOs of today are focusing on customer-centricity more than anything. Navin Gupta, in this Thoughtcast, explains how companies are bridging the wide gap of back-office and front-office with the help of Digitization to improve customer experience.


Key Takeaways

Consumer centricity is universally a high priority

Digital initiatives remain top priorities for the Financial industry

Key metrics of back-office operations

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