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Automation for Cost Optimization and Customer Delight

Overview

Watch Navin Gupta speak about the need of automation in the baking industry, how fast the internet is growing and and how is it affecting the customers and the banks across the world. This thoughtcast also addresses the challenges faced by modern banks in processes like credit cards, loans, KYC, etc. and the technologies that banks are adopting for overcoming those challenges.

 

Key Takeaways

Removing friction from the customer journey

Use if Big Data, AI, advanced analytics and cognitive computing

Improvements in integrated multi-channel delivery

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