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The bank received hundreds of credit extension requests on a daily basis which was risky as the details to be entered was critical and it would result in high impact on client and end-customer credibility. The emails had to read and validated against a predefined approval matrix.
Datamatics Implemented its RPA tool, TruBot to auto read the emails and unstructured texts and analyse the approved requests and update limit extensions in the core banking system. Datamatics’ AI powered tool, TruBot Neuro handles business exceptions with minimum manual intervention.
Achievement In Accuracy
Improvement In Productivity
END-TO-END Automation Of Processes
Executed All Credit Limit Extensions In REAL-TIME
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.