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TruBot Increases Speed For Credit Limit Extension For A Leading Bank

Client

One of India’s most trusted financial institutions

Industry 

Banking & Financial Services

Region

India

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Challenges

The bank received hundreds of credit extension requests on a daily basis which was risky as the details to be entered was critical and it would result in high impact on client and end-customer credibility. The emails had to read and validated against a predefined approval matrix.

Solution

Datamatics Implemented its RPA tool, TruBot to auto read the emails and unstructured texts and analyse the approved requests and update limit extensions in the core banking system. Datamatics’ AI powered tool, TruBot Neuro handles business exceptions with minimum manual intervention.

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Impacts

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100%

Achievement In Accuracy

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91.67%

Improvement In Productivity

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END-TO-END Automation Of Processes

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Executed All Credit Limit Extensions In REAL-TIME

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