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One of the leading private sector banks
The bank had an Excel based record tracking system that maintained details of deliverables sent to their customers via courier and speed post. The record creation was an extensive process that required logging in to third party systems and manually copying the AWB details to the Excel file. The process had high third party dependency and overhead costs.
Datamatics implemented a solution powered by Robotic Process Automation (RPA) based on a multi-bot architecture. The bots logged individually into third party courier sites to capture the AWB details and write them one by one in the Excel file to generate an updated status at a fixed time on a daily basis.
Improvement in turnaround time
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.