A leading global bank and financial services company
The client, a leading banking and financial services (BFS) company found managing customer service requests was becoming increasingly difficult. The entire process relied on manual data sorting, analysis, and response tracking, making it tedious, time-consuming, and prone to errors. As customer inquiries surged, the workload on service teams increased significantly, leading to slower turnaround times and frustrated customers.
The client needed an automated solution to efficiently process, analyze, and respond to customer requests—ensuring accuracy, speed, and improved service quality.
To address these challenges, Datamatics implemented TruBot, its Robotic Process Automation (RPA) solution powered by Artificial Intelligence algorithms. This transformation enabled:
Man Hours Saved
Increase In Customer Satisfaction
Achievement In Error Free Data & Analysis
Reduction In Workload
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.