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RPA Case Study - Customer Service Solution
Case Study

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TruBot
Automates Customer Service Solution For A Leading BFS Company

Client

A leading global bank and financial services company

Industry 

Banking & Financial Services

Region

India

RPA Tool Automates Customer Service Solutions

Challenges

The bank processed customer service requests manually which was tedious, lengthy, and time consuming.

There was an increase in the workload for which the client wanted to automatically sort and analyse data from existing CSR system and improve turn-around-time in responding to customers.

Solution

Datamatics implemented its Robotic Process Automation solution, TruBot, along with Artificial Intelligence algorithms.

TruBot automates and streamlines the complete process of responding to customer service requests. It tracks and responds customer requests as well as update them automatically in the customer service record system.

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Impacts

450+ Man Hours Saved - RPA Case Study

450+

Man Hours Saved

Customer Service Solutions - 90% Increase In Customer Satisfaction

90%

Increase In Customer Satisfaction

Customer Service Solutions - 100% Achievement In Error Free Data & Analysis

100%

Achievement In Error Free Data & Analysis

Customer Service Solutions Case Study - 80% Reduction In Workload

80%

Reduction In Workload

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