The Challenge: A Manual, Time-Consuming Process
The client, a leading banking and financial services (BFS) company found managing customer service requests was becoming increasingly difficult. The entire process relied on manual data sorting, analysis, and response tracking, making it tedious, time-consuming, and prone to errors. As customer inquiries surged, the workload on service teams increased significantly, leading to slower turnaround times and frustrated customers.
The client needed an automated solution to efficiently process, analyze, and respond to customer requests—ensuring accuracy, speed, and improved service quality.
