The Challenge: Decentralized Operations and Reporting
The client, with a significant presence across 350 points of sale in 32 cities throughout India, faced a critical challenge due to the decentralized nature of their operations. Their business landscape was vast and scattered, making it difficult for leadership to gain a clear and unified view of business performance at both macro and micro levels. Despite their extensive network, accessing real-time, actionable insights was a constant struggle.
The Chief Information Officer (CIO), along with other senior leadership, was tasked with ensuring that decision-makers across regions had timely access to crucial data. However, the existing reporting function was heavily manual, relying on outdated systems that required combining old and new data to generate reports such as trend analysis and trade analysis. This labor-intensive process caused significant delays and hampered the ability to respond swiftly to market shifts and operational inefficiencies.
To stay competitive in the fast-moving retail sector, the client needed a way to automate these reporting functions. They sought a solution that could streamline the generation of comprehensive reports, enabling them to extract valuable insights from both historical and current data in real time, and at the same time provide a clear, consolidated view of their diverse operations across the country.
