The client is at the forefront of India's transit revolution, developing a high-speed, efficient, and sustainable regional rail network. Tasked with implementing the Regional Rapid Transit System (RRTS), client aims to enhance connectivity across the National Capital Region (NCR), reducing travel time and boosting economic activity. With increasing passenger volumes and the need for a seamless, technology-driven commuting experience, client sought to modernize its fare collection and passenger management systems, ensuring a faster, more convenient, and future-ready transit network.
For millions of daily commuters, buying and verifying train tickets has been a time-consuming affair. Physical tickets and monthly passes not only caused congestion at entry gates but also led to high operational expenses and environmental waste. The national transportation company wanted an innovative solution to eradicate ticketing inefficiencies and enhance passenger experience—a process that was faster, safer, and environmentally friendly. By leveraging Datamatics’ AI consulting services and cutting-edge AI practices, the client intended to redefine the passenger travel experience. Implementing an AI-based ticketless travel system involved major challenges.
The whole infrastructure needed to operate on-premises without internet or cloud support, providing maximum security and privacy to commuters. Moreover, railway stations offered extremely variable lighting conditions, with day and night conditions being vastly different. The face recognition model needed to work well in all conditions.
Fraud prevention was also a concern. The system must detect and reject attempted fraud, like using mobile photos of registered faces rather than appearing in person. Furthermore, inference speed was essential—processing peak-hour foot traffic necessitated near-instant verification to avoid long lines and delays.
Ticket validation now takes under 2 seconds, eliminating long queues.
The AI system successfully blocked over 99% of impersonation attempts, ensuring secure verification.
The paperless system saved millions of printed tickets annually, significantly reducing waste.
By automating ticket validation, the transport corporation achieved a 70% reduction in administrative costs.
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