Achieved 20% Resources Efficiency and 95% Customer Satisfaction through Remote Proctoring For a US Government Licensing Body

Business Challenges

• Difficulty in Sourcing U.S. Citizen Proctors:
  One of the primary challenges was sourcing a pool of proctors who were exclusively U.S. citizens. This requirement was crucial to meet certain jurisdictional mandates that limited proctoring roles to U.S.-based individuals due to sensitive, geography specific legal restrictions.

• Ensuring Strict Compliance and Security:
  The selected vendor had to ensure that all proctors adhered to strict compliance and security protocols. This included adhering to the client’s high standards for data protection, operational security, and background verification.

• Complexity of Rigorous Background Checks:
  Every proctor needed to undergo thorough background checks, beyond standard verification. This additional layer of screening was essential to confirm eligibility for working within secure and regulated testing environments.