Datamatics Solution
- To overcome these challenges, Datamatics implemented a tailored, scalable solution that focused on both resource optimization and customer satisfaction.
This included:
A dedicated pool of over 2,000 trained proctors was developed, supported by multi-lingual, multi-skilled Customer Support Representatives (CSRs) and Technical Support Representatives (TSRs). These teams were responsible for handling a wide range of inquiries and resolving technical issues during live exams, ensuring fast and efficient service.
Exam-specific proctor pools were created to accommodate high-profile exams and volume surges. This approach allowed the client to scale operations in real-time based on demand, ensuring smooth management of peak volumes.
