US Government Licensing Body: Achieves 20% Efficiency & 95% Customer Satisfaction with Remote Proctoring

With over 70 years of expertise, the client is a globally recognized leader in testing solutions, serving corporations, government agencies, professional associations, and academic institutions. From certifying professionals to enabling secure assessments, they have built a legacy of innovation, precision, and integrity. Continuously evolving with technology, they remain committed to delivering reliable, high-stakes testing solutions that empower organizations and individuals worldwide.

The Challenge: Compliance & Proctor Shortage

The Government licensing body faced challenges in sourcing proctors exclusively from the United States. Due to restricted jurisdiction mandates. Beyond recruitment, the vendor had to meet compliance with rigorous security protocols, such as data protection and operational security. Additionally, every proctor underwent intense background screenings, exceeding standard verification, to qualify for highly regulated testing environments. Through these challenges, the client successfully obtained a pre-screened corps of U.S. citizen proctors, supporting compliance, safety, and the integrity of the licensing process.

The Solution: A Secure & Scalable Solution

Datamatics provided a secure, fully compliant remote proctoring solution, tailored to the client's regulatory needs.

• U.S.-Based Proctoring Team: Datamatics' Remote Proctoring Team, located in Livonia, MI, ensured compliance with jurisdictional requirements.
• End-to-End Management: From setup to real-time monitoring and reporting, Datamatics streamlined the entire proctoring process.
• Live Remote Monitoring: Enabled immediate issue resolution and maintained exam integrity.
• Standardized Checklists: Used for identity verification, environment checks, and security protocols, ensuring adherence to strict regulatory standards.

Exam-specific proctor pools were created to accommodate high-profile exams and volume surges. This approach allowed the client to scale operations in real-time based on demand, ensuring smooth management of peak volumes.